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Rank: Member
Groups: Registered
Joined: 23/04/2018
Posts: 11
Points: 33
Location: UK
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Hello.
If there is anyone that can help please do. I have a subscription for the Valentino Rossi motorbike, which is actually a present for my brother when I have all the packs.
Unfortunately, I have not received a pack since 4th January 2022 - pack 15. I had emails regarding that Model Space will be becoming part of DeAgostini and that I will have an email to update my subscription payment details. Anyway, after my last pack I received, I updated my details through the email but now nothing.
I have phone customer services to see whether there was a problem with my payment details. I was originally paying through Paypal but cancelled that as I gave them my card details direct. Apparently there wasn't and that the next pack was out of stock and if they have not be delivered to phone back in about 3 weeks time. I did so but could not tell me anything and they were going to email me if the parts were back in stock but had no reply.
I have seen on the forum other people have had the same trouble with packs. No money has been taken from my account (which is why I thought it was a payment issue) but now have the problem that I will not be able to give all the pack on time to my brother.
Thanks
Dave
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 Rank: Semipro Level 2  Groups: Registered
Joined: 03/06/2020 Posts: 86 Points: 247 Location: Lichfield
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Hi Dave I’m afraid this all sounds very familiar to what myself and many others are suffering at the moment,if it’s any consolation it’s not you
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 Rank: Master     Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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wavodavo wrote:Hello.
If there is anyone that can help please do. I have a subscription for the Valentino Rossi motorbike, which is actually a present for my brother when I have all the packs.
Unfortunately, I have not received a pack since 4th January 2022 - pack 15. I had emails regarding that Model Space will be becoming part of DeAgostini and that I will have an email to update my subscription payment details. Anyway, after my last pack I received, I updated my details through the email but now nothing.
I have phone customer services to see whether there was a problem with my payment details. I was originally paying through Paypal but cancelled that as I gave them my card details direct. Apparently there wasn't and that the next pack was out of stock and if they have not be delivered to phone back in about 3 weeks time. I did so but could not tell me anything and they were going to email me if the parts were back in stock but had no reply.
I have seen on the forum other people have had the same trouble with packs. No money has been taken from my account (which is why I thought it was a payment issue) but now have the problem that I will not be able to give all the pack on time to my brother.
Thanks
Dave Hi Dave, I’m sorry to hear of the problems you’ve having, Can you please send me by PM your: Subscription number Full name Full address E-mail Telephone number including area and country code I will then package your details and send them to Admin who will look into this for and get back to you. Regards Glenn 
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Rank: Member
Groups: Registered
Joined: 23/04/2018
Posts: 11
Points: 33
Location: UK
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Silent_Running wrote:wavodavo wrote:Hello.
If there is anyone that can help please do. I have a subscription for the Valentino Rossi motorbike, which is actually a present for my brother when I have all the packs.
Unfortunately, I have not received a pack since 4th January 2022 - pack 15. I had emails regarding that Model Space will be becoming part of DeAgostini and that I will have an email to update my subscription payment details. Anyway, after my last pack I received, I updated my details through the email but now nothing.
I have phone customer services to see whether there was a problem with my payment details. I was originally paying through Paypal but cancelled that as I gave them my card details direct. Apparently there wasn't and that the next pack was out of stock and if they have not be delivered to phone back in about 3 weeks time. I did so but could not tell me anything and they were going to email me if the parts were back in stock but had no reply.
I have seen on the forum other people have had the same trouble with packs. No money has been taken from my account (which is why I thought it was a payment issue) but now have the problem that I will not be able to give all the pack on time to my brother.
Thanks
Dave Hi Dave, I’m sorry to hear of the problems you’ve having, Can you please send me by PM your: Subscription number Full name Full address E-mail Telephone number including area and country code I will then package your details and send them to Admin who will look into this for and get back to you. Regards Glenn Hi Glenn, PM sent - thank you. Dave
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Rank: Master Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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Details sent Regards Glenn 
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Rank: Member
Groups: Registered
Joined: 23/04/2018
Posts: 11
Points: 33
Location: UK
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Silent_Running wrote:Details sent Regards Glenn Thanks Glenn for sorting it out for me. Just got my next pack and hopefully shouldn't be any more issues. Dave
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Rank: Master Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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wavodavo wrote:Silent_Running wrote:Details sent Regards Glenn Thanks Glenn for sorting it out for me. Just got my next pack and hopefully shouldn't be any more issues. Dave Hi Dave, Happy to help! Regards Glenn
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