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 Rank: Newbie Groups: Registered
Joined: 26/04/2020 Posts: 4 Points: 12 Location: Winthorpe
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I received this email from De Agostini this morning, has anyone else been sent it and is it genuine ?
We are reaching you from Customer Service of Model Space – De Agostini regarding the collection you have with us.
As we are moving to a new warehouse to accommodate our growing business, and since this may result in some delivery delays, we would like to offer you the possibility of completing your subscription faster than expected with a 20% discount.
You can receive all the rest of the parts of your model in one single shipment for a special price.
Hurry up to take advantage of this special offer, reply to this email within April 20th, 2022 as this proposal is limited.
Do not worry if you won't be among the first lucky customers: the discount will still be active, but the shipments of the parcels could take some time since we are checking the stock availability. However, you will receive the remaining parcels in one shipment only within the next months.
Thank you for your time and for choosing Model Space,
Have a nice day!
Model Space – De Agostini
Customer Service
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 Rank: Super-Elite        Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,507 Points: 13,681 Location: ipswich
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It seems ok...
Approved by Admin.
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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I was part of the email string with Italy on this. It’s completely legit. (As I recall. I had my booster yesterday, and it kicked my patootie)
Mark
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 Rank: Vice-Master  Groups: Registered
Joined: 05/03/2017 Posts: 531 Points: 1,710 Location: Midlands, UK
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I've had this email too. How do I get the offer? I sent a reply to the email, is that correct? The email doesn't exactly explain what to do Building:
Ghostbusters Ecto-1, Ford GT40, Gone in 60 seconds Eleanor mustang, Shelby Cobra
Complete:
R2D2, Red Bull RB7 RC, Battleship Bismarck, Shelby GT500 'super snake'
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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That should be all you need to do. They’ll be getting back with you.
Mark
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Rank: Newbie Groups: Registered
Joined: 26/04/2020 Posts: 4 Points: 12 Location: Winthorpe
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I have received a reply to my email accepting their offer to complete my model quickly, and was advised that the 20% reduction only applied to the FORD GT40 Premium subscription. I wasn't even aware that there was a premium subscription available !
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 Rank: Beginner Level 1 Groups: Registered
Joined: 10/01/2013 Posts: 9 Points: 27
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I am currently building the Ford GT and haven't received any shipments in 2 months. I sent an email requesting an update several days ago but have not received any reply. I can't find a US phone number to call or I would. I have run in to the same problem with Eaglemoss on their MB 300SL kit and I now have one half built with no shipments in over a year. Sure hope Model Space isn't going in the same direction.
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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walters1939 wrote:I am currently building the Ford GT and haven't received any shipments in 2 months. I sent an email requesting an update several days ago but have not received any reply. I can't find a US phone number to call or I would. I have run in to the same problem with Eaglemoss on their MB 300SL kit and I now have one half built with no shipments in over a year. Sure hope Model Space isn't going in the same direction. Here you go! (877) 544-6779 Also, shoot myself or Glenn (Silent_Running) a PM with your details. Best, Mark
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 Rank: Semipro Level 2 Groups: Registered
Joined: 03/06/2020 Posts: 86 Points: 247 Location: Lichfield
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My GT40 subscription is apparently a “premium subscription “ but I have no idea what that means or if there is a lower or higher spec version
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Rank: Beginner Level 1 Groups: Registered
Joined: 17/05/2022 Posts: 5 Points: 18 Location: London
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I've now received the same email. Did you take up the offer? How long did it take them to respond?
In my email I was asked what parts I was up to then got a response saying they will be in contact with the instructions for a bank transfer... Not sure about that given their recent issues
Has anyone taken up the offer and had the parts successfully delivered?
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Rank: Superelite  Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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I've had this email, along with a few others it looks like. They have replied, just saying they will be in touch soon with amount required. Funnily enough, I thought exactly the same as you, and asked the question about when the money is taken -ie just prior to dispatch, but that went unanswered 
If i decide to do it, i will pay on credit card, just for the peace of mind. saying that, i don't truly beleive they would take the money and not deliver 
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Rank: Beginner Level 1 Groups: Registered
Joined: 17/05/2022 Posts: 5 Points: 18 Location: London
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CaptnBirdseye wrote:I've had this email, along with a few others it looks like. They have replied, just saying they will be in touch soon with amount required. Funnily enough, I thought exactly the same as you, and asked the question about when the money is taken -ie just prior to dispatch, but that went unanswered
If i decide to do it, i will pay on credit card, just for the peace of mind. saying that, i don't truly beleive they would take the money and not deliver Yes I agree, I'm not suggesting it is anything malicious and would 100% go through with it if I can pay via credit card, debit card or paypal (for buyer protection). But not keen on doing a bank transfer.
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Rank: Superelite Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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No I wouldn’t do a bank transfer either 
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Rank: Member
Groups: Registered
Joined: 08/02/2021
Posts: 10
Points: 30
Location: London
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I took up the offer and had a reply on Monday. Yesterday, DeAgostini charged my credit card with what I assume is the remaining cost without any email confirming the outstanding balance or details of bank transfer. Would have been nice to have at least had an email from them.
Also the amount charged doesn’t seem to reflect the 20% discount that was offered and higher than I was expecting.
Has anyone else had a similar experience?
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Rank: Superelite Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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 If it were me Nick, I think i would be giving them a ring!
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Rank: Semipro Level 2 Groups: Registered
Joined: 03/06/2020 Posts: 86 Points: 247 Location: Lichfield
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I received the emails a few weeks ago but my deliveries have started again with 19 and 20 so I decided not to complicate matters any more than necessary fingers crossed that the change of warehouse doesn’t mess things up again
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Rank: Beginner Level 1 Groups: Registered
Joined: 17/05/2022 Posts: 5 Points: 18 Location: London
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Just got randomly billed for £79, no comms from deag
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Rank: Super-Elite Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,507 Points: 13,681 Location: ipswich
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eddieadams wrote:Just got randomly billed for £79, no comms from deag Contact CS and enquire what it's for.
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Rank: Beginner Level 1 Groups: Registered
Joined: 17/05/2022 Posts: 5 Points: 18 Location: London
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roymattblack wrote:eddieadams wrote:Just got randomly billed for £79, no comms from deag Contact CS and enquire what it's for. I'm patient enough to wait a couple of weeks to see what turns up but not patient enough to spend hours talking to CS who are rarely able to provide answers. Nothing against CS, they have always been very pleasant to deal with and professional and 100% not their fault, deag clearly have major communication issues and have treated Modelspace CS very badly. I was paying 49.99 a month for the sub, the charge that has been applied today is that times two minus 20% so have a feeling I have 2 packs on the way at the discounted price. Still 8 packs short after that though. Very strange.
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Rank: Semipro Level 2 Groups: Registered
Joined: 03/06/2020 Posts: 86 Points: 247 Location: Lichfield
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I had a phone call from DeAgostini yesterday advising me that they had attempted to take a payment for the remaining issues which struck me as being a bit odd as I hadn’t replied to the email with the offer as deliveries had recomensed and I I was happy to continue.
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Guest
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US
