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 Rank: Beginner Level 1 Groups: Registered
Joined: 26/01/2021 Posts: 7 Points: 21 Location: Leander, TX
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So where can I log into my account and get order info? I've tried my login at deagostini.com and fanhome.com but no dice.
I received my ship notice for this month, but only received 1 of 2 packages, but I don't know who to contact regarding the shipping error.
Any suggestions would be appreciated.
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 Rank: Newbie Groups: New Members, Unapproved Joined: 21/09/2021 Posts: 2 Points: 6 Location: US
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+1 to this
My last shipment arrived in March, short one of the two packages.
Alarming to try to go to the website in and see a big "gone" message.
How can we get more info about our subscriptions?
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Rank: Member
Groups: Registered
Joined: 09/06/2021
Posts: 17
Points: 51
Location: MN
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Same here one shipment in March, short one package. Called CS the kind lady (be nice to them it is not thier fault) told me pack 16 was shipped and I have recieved it, pack 15 was expected soon and would ship as soon as it was ready. But I would not be charged until it shipped so far have not recieved 15 and I have not been charged. So true to their promise we are still going to get. Just might take awhile.
“Do I dare
Disturb the universe?
In a minute there is time
For decisions and revisions which a minute will reverse.”
― T.S. Eliot
Bryan
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Rank: Administration        Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,437 Points: 24,402 Location: East midlands
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Try this link: https://www.deagostini.com/uk/
You can change countries at the top of the page. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Beginner Level 1 Groups: Registered
Joined: 26/01/2021 Posts: 7 Points: 21 Location: Leander, TX
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That page is 404 as well.
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,929 Points: 5,799 Location: UK
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danielr192 wrote:So where can I log into my account and get order info? I've tried my login at deagostini.com and fanhome.com but no dice.
I received my ship notice for this month, but only received 1 of 2 packages, but I don't know who to contact regarding the shipping error.
Any suggestions would be appreciated. Shoot me a PM with your contact and delivery details, and I’ll get you sorted. Mark
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,929 Points: 5,799 Location: UK
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mrozear wrote:+1 to this
My last shipment arrived in March, short one of the two packages.
Alarming to try to go to the website in and see a big "gone" message.
How can we get more info about our subscriptions?
Ditto the above… Mark
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Rank: Member
Groups: Registered
Joined: 09/06/2021
Posts: 17
Points: 51
Location: MN
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Hi all, Just thought I would update on how my subscription is going. I started to receive my packs again back in November 2022. Was going great until Feb 2023 was billed for pack 21 and 22 so far they have not shipped. A month later recieved a email asking if I would be ok to get all remaining packs at discount and if I had not replyed in 14 days my subscription would be canceled. Of course I said yes please send and thank you for the offer. CS repleyed right away and said they woudd check their records and let me know what they found. After 6 weeks I contacted them to make sure I was not canceled and the very kind CS person said no I was not canceled and that nothing had shipped because pack 22 was back ordered. No ETA on when it would ship. I am so close to getting all the packs.  Bryan “Do I dare Disturb the universe? In a minute there is time For decisions and revisions which a minute will reverse.” ― T.S. Eliot
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