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Rank: Member
Groups: Registered
Joined: 28/01/2020
Posts: 16
Points: 48
Location: Baltimore, MD
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Hello,
It's been more than a year that I've been waiting for the Jaguar E-Type Pack 22 (Issues 85-88). I've called CS numerous times, more than I can count. At this point, I'm am completely frustrated with the lack of communication/ETA and inability to complete my model. A month ago I called, they said it was supposed to be shipping within the next few weeks and nothing... I called again last week and now they are saying there is no ETA. Please help!
Thanks
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 Rank: Super-Elite        Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,504 Points: 13,672 Location: ipswich
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PM me:
Let me have your details - sub number, parts requests etc.
I'll forward it on to head Admin who will look into it.
All the best, Roy.
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Rank: Member
Groups: Registered
Joined: 28/01/2020
Posts: 16
Points: 48
Location: Baltimore, MD
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Hi Roy,
I have sent you a PM. Thanks for your help.
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Rank: Member
Groups: Registered
Joined: 28/01/2020
Posts: 16
Points: 48
Location: Baltimore, MD
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Roy,
I never heard back from Deagostini/Modelspace. Still waiting on this pack. And now that they have restructured/moved over to a new website, they have removed their telephone contact number, so I have no easy way of checking anymore. Not sure what else to do at this point.
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Rank: Super-Elite Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,504 Points: 13,672 Location: ipswich
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I'll forward the info to Admin again. Fingers crossed.
Roy.
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 Rank: Master  Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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Hi Chris,
My name is Glenn, and my role is customer service on FST. First let me apologise to you, it seems your initial query was posted some time ago and I missed it. I also see that my colleagues, Roy and Alan jumped in to help you, and my sincere thanks to both of them.
I have packaged you details and forwarded them to admin, and I will be keeping an eye on things for you from here. Once again my sincere apologies to you, and my warm thanks to the FST for their assistance in the first instance.
Regards
Glenn
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Rank: Member
Groups: Registered
Joined: 28/01/2020
Posts: 16
Points: 48
Location: Baltimore, MD
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Rank: Member
Groups: Registered
Joined: 28/01/2020
Posts: 16
Points: 48
Location: Baltimore, MD
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I still have not heard back from anyone...
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Rank: Master Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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Hi there, Can you please send me by PM your: Subscription number Full name Full address E-mail Telephone number including area and country code I will then package your details and send them to Admin who will look into this for and get back to you. Regards Glenn 
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