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 Rank: Newbie Groups: Registered
Joined: 02/07/2022 Posts: 3 Points: 9 Location: Northeast USA
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My subscription paused after Pack 9 last November. Every time I contact DeAgostini they tell me Pack 10 is on backorder and assure me that I will get all of my packs. I now see that others have been getting all their packs. Does anyone have any ideas or can share what they did to get all their packs?
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 Rank: Super-Elite        Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,507 Points: 13,681 Location: ipswich
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Hello there.
I see you are in US.
I'm not sure how things are standing over there at present but in the UK the GT40 is now back up and running again.
I know there were delivery issues with stock from the manufacturers - out of DeAg's hands.
Hopefully US will be back to normal very shortly.
Roy.
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Rank: Newbie Groups: Registered
Joined: 02/07/2022 Posts: 3 Points: 9 Location: Northeast USA
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Thanks for that input, I see a lot of activity in the UK in other topics. I have seen posts from people in the US who are beyond pack 20.
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Rank: Newbie Groups: Registered
Joined: 02/07/2022 Posts: 3 Points: 9 Location: Northeast USA
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One other point, I used to run a business, and learned from my customers that they didn't really want to hear about problems with my suppliers as an excuse. DeAgostini picked the suppliers and it's their job to manage them, not use them as an excuse.
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Rank: Newbie Groups: New Members, Unapproved Joined: 30/07/2022 Posts: 1 Points: 3 Location: Texas
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I am USA and I have recieved all packs except for 15 & 16. Those should have been sent in March. They skipped them and sent me all the rest up to and including #24. I ask them about those two each month and each time they say they are on backordered. Has anyone else received eith of those two packs in the last few months. Or even better, have those for sale?
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 Rank: Beginner Level 2  Groups: Registered
Joined: 15/02/2015 Posts: 19 Points: 57 Location: Murfreesboro TN
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I had 15 & 16 by early Janurary 22... USA I am checking status of all my stuff because of the eaglemoss bovine scatology shameful Subscribed : Iron Man, 917 KH, ECTO-1 & Solar System
Subscription Complete : RB7, Fokker DR1, Ford GT40
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Rank: Beginner Level 2 Groups: Registered
Joined: 15/02/2015 Posts: 19 Points: 57 Location: Murfreesboro TN
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I need 21-24 still nervous... have net had a shipment since April Subscribed : Iron Man, 917 KH, ECTO-1 & Solar System
Subscription Complete : RB7, Fokker DR1, Ford GT40
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 Rank: Master  Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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Kobeck wrote:I need 21-24 still
nervous...
have net had a shipment since April Hi there, PM sent to your inbox Regards Glenn 
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Rank: Master Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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RogerK wrote:I am USA and I have recieved all packs except for 15 & 16. Those should have been sent in March. They skipped them and sent me all the rest up to and including #24. I ask them about those two each month and each time they say they are on backordered. Has anyone else received eith of those two packs in the last few months. Or even better, have those for sale? Hi there, PM sent to your inbox Regards Glenn
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Rank: Newbie Groups: New Members, Unapproved Joined: 03/08/2022 Posts: 1 Points: 3 Location: canada
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Hello,
I am in Canada and received my last pkg in January...parts 51 to 55
I emailed support a couple of months ago, no response... so I thought of trying here ?
Any idea when shipments will resume ? can I buy more than 1 pack a month ?
Thanks
Alain
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Rank: Master Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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altransam wrote:Hello,
I am in Canada and received my last pkg in January...parts 51 to 55
I emailed support a couple of months ago, no response... so I thought of trying here ?
Any idea when shipments will resume ? can I buy more than 1 pack a month ?
Thanks
Alain Hi there, PM sent to your inbox Regards Glenn
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Rank: Beginner Level 1 Groups: Registered
Joined: 10/01/2013 Posts: 9 Points: 27
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I am in the United States and have subscribed to the Ford GT. The last pack I received was #14 and that was in February 2022. I have called monthly to their customer service and have been told that pack 15 is on backorder with no expected delivery date. Now that Eaglemoss has gone bankrupt it makes me nervous about the condition of Modelspace. Does anyone know when or if they will resume deliveries? I notice that the Ford Gt is no longer offered for sale and I had to hunt to even find the site for the build manuals.
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Rank: Master Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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walters1939 wrote:I am in the United States and have subscribed to the Ford GT. The last pack I received was #14 and that was in February 2022. I have called monthly to their customer service and have been told that pack 15 is on backorder with no expected delivery date. Now that Eaglemoss has gone bankrupt it makes me nervous about the condition of Modelspace. Does anyone know when or if they will resume deliveries? I notice that the Ford Gt is no longer offered for sale and I had to hunt to even find the site for the build manuals. Hi there, PM sent to your inbox Regards Glenn 
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Rank: Beginner Level 2 Groups: Registered
Joined: 15/02/2015 Posts: 19 Points: 57 Location: Murfreesboro TN
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walters1939 wrote:I am in the United States and have subscribed to the Ford GT. The last pack I received was #14 and that was in February 2022. I have called monthly to their customer service and have been told that pack 15 is on backorder with no expected delivery date. Now that Eaglemoss has gone bankrupt it makes me nervous about the condition of Modelspace. Does anyone know when or if they will resume deliveries? I notice that the Ford Gt is no longer offered for sale and I had to hunt to even find the site for the build manuals. I hear you but best I can tell ModelSpace/FanHome are pretty concentrated on partworks where Eaglemoss did all sorts of collectibles. I read something that I thought was credible about EM going dark and IIRC had to do with lack of credit... bad parts of company drug whole thing down. Dont get me wrong I 100% check all subscriptions as well cause I got ECTO'd bigly ... I was just past half way done... I dont think anyone got to complete ECTO-1 did they??? Subscribed : Iron Man, 917 KH, ECTO-1 & Solar System
Subscription Complete : RB7, Fokker DR1, Ford GT40
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Rank: Beginner Level 2 Groups: Registered
Joined: 15/02/2015 Posts: 19 Points: 57 Location: Murfreesboro TN
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first I was quite pleased to see the GT40 youtube video on my feed then I saw DeAgostini posted it today 17Aug22 & I was like.. what...???? anyhow quite happy to see the forum back up and available... I was saddened by its apparent demise ( from my solitary viewpoint anyways ) Customer Service looking into shipment 23 & 24... hopefully shipping soon Subscribed : Iron Man, 917 KH, ECTO-1 & Solar System
Subscription Complete : RB7, Fokker DR1, Ford GT40
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Rank: Beginner Level 1 Groups: Registered
Joined: 10/01/2013 Posts: 9 Points: 27
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Well it's now August 26 and I still haven't received Pack 15. All my inquiries are met with the answer "that it's on backorder". I notice that they are now soliciting new order for the Ford GT 40. How does that make sense when they can't deliver on the order already on the books. Right now the only reputable parts work seller is Agora with EagleMoss gone. This is a damn shame.
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Rank: Master Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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walters1939 wrote:Well it's now August 26 and I still haven't received Pack 15. All my inquiries are met with the answer "that it's on backorder". I notice that they are now soliciting new order for the Ford GT 40. How does that make sense when they can't deliver on the order already on the books. Right now the only reputable parts work seller is Agora with EagleMoss gone. This is a damn shame. Hi Walter, I’m sorry to hear you are having problems still. I will make enquiries and get back to you asap. Regards Glenn
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Rank: Newbie Groups: New Members, Unapproved Joined: 24/07/2022 Posts: 1 Points: 3 Location: Rimini
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I wrote from Italy. Everything was good until pack19, then ModelSpace in January 2022 was absorbed by DeAgostini. I have not received any more shipments, I try to contact DeAgostini but no one has explained to me what happened and why nothing more comes to me. I updated the card details and shipping address on the phone with them, but if I contact now them by mail, pec, facebook, instagram, call center, etc., no one answers me anymore. I am really afraid that my car will never be finished, I have wasted a lot of money. Please help me guys 
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Rank: Super-Elite Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,507 Points: 13,681 Location: ipswich
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fede173 wrote:I wrote from Italy. Everything was good until pack19, then ModelSpace in January 2022 was absorbed by DeAgostini. I have not received any more shipments, I try to contact DeAgostini but no one has explained to me what happened and why nothing more comes to me. I updated the card details and shipping address on the phone with them, but if I contact now them by mail, pec, facebook, instagram, call center, etc., no one answers me anymore. I am really afraid that my car will never be finished, I have wasted a lot of money. Please help me guys Send a PM to 'Admin' (Mark) here, with your details and sub number. He'll look into it for you. Roy.
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Rank: Master Groups: Registered
Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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fede173 wrote:I wrote from Italy. Everything was good until pack19, then ModelSpace in January 2022 was absorbed by DeAgostini. I have not received any more shipments, I try to contact DeAgostini but no one has explained to me what happened and why nothing more comes to me. I updated the card details and shipping address on the phone with them, but if I contact now them by mail, pec, facebook, instagram, call center, etc., no one answers me anymore. I am really afraid that my car will never be finished, I have wasted a lot of money. Please help me guys Hi there, PM sent to your inbox. Kind regards Glenn
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