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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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Hi all,
With the changes to the DeAgostini Partwork/ModelSpace/FanHome business model, getting parts replaced has become a very hit and miss proposition.
This new section has been set up to deal SPECIFICALLY with parts or pack issues. The team in Italy will be able to view what is posted, and between Glenn (Silent_Running) and myself, we will be working with Italy directly to address some of these ongoing issues.
We will not be able to change the impact of out of stock items, but rather to collect information on the issues that have fallen through the cracks when you, the customer, have dealt with CS, and the stated outcome went awry.
This section is NOT for complaints. For those, please go to “Moans, Groans, gripes and Complaints. This is PURELY for parts replacement issues.
To use this section, please state the product you are having issues with, and Glenn or I will contact you directly via PM. This will be passed on to Italy.
Thank you,
Mark
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 Rank: Amateur Level 2 Groups: Registered
Joined: 04/10/2017 Posts: 41 Points: 141 Location: NEW JERSEY
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Got a surprise package this morning, missing parts for Victory. Since it's been 11 months since my request, I'd given up, but well done, Mark! Bruce
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Rank: Administration        Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,288 Points: 23,952 Location: East midlands
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Hi Bruce.  This is fantastic news, bet you are well chuffed.  Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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 Rank: Master  Groups: Registered
Joined: 21/04/2011 Posts: 1,075 Points: 3,254 Location: Buckinghamshire
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Well done indeed, Derek. Another positive move on behalf of all the frustrated modellers out there.
I wonder how this latest news will affect the number of forum contributors going forward, as I am sure that some have been totally disillusioned and "given up" modelling during the upheavals?
Chris
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,288 Points: 23,952 Location: East midlands
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goddo wrote:Well done indeed, Derek. Another positive move on behalf of all the frustrated modellers out there.
I wonder how this latest news will affect the number of forum contributors going forward, as I am sure that some have been totally disillusioned and "given up" modelling during the upheavals?
Chris Hi Chris,  I can`t take any credit for this one, the wheels were set in motion some time ago and have obviously turned very slowly.  I do however totally agree with your sentiments about forum contributions. We can but hope that if people see things changing, they will gradually return and that in itself would make the forum a better place. Here`s hoping. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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