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 Rank: Newbie Groups: New Members, Unapproved Joined: 09/04/2024 Posts: 3 Points: 12 Location: Tennessee, United States
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Is anyone else having trouble accessing the digital guide books? They didn't include the physical magazines when I signed up for the re-release back in April, but I didn't think it would be a problem. I have never been able to access the guide book, but for the first 4 packs it wasn't an issue as I could just file a help request and they would email me the pdf files of the issues. This last pack they just won't email me the issues or get back to me about resolving the digital access, so I have no way of completing my stages.
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Rank: Administration        Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,282 Points: 23,934 Location: East midlands
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naffzicg wrote:Is anyone else having trouble accessing the digital guide books? They didn't include the physical magazines when I signed up for the re-release back in April, but I didn't think it would be a problem. I have never been able to access the guide book, but for the first 4 packs it wasn't an issue as I could just file a help request and they would email me the pdf files of the issues. This last pack they just won't email me the issues or get back to me about resolving the digital access, so I have no way of completing my stages. Hi,
First question is:
Can you open your customer portal to view your order status?
If not, send me via a PM the following:
Full Name
Full Address
Email Address
Your Customer Code
Your Order Number
Note: The above information MUST be sent via PM for your own security. If it is put on the open forum it will be deleted immediately and not acted on.
Regards
delboy271155
(Derek) AdminCOME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Newbie Groups: New Members, Unapproved Joined: 09/04/2024 Posts: 3 Points: 12 Location: Tennessee, United States
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I am able to view order status, there just aren't any pdf links when I look at the "Assembly Guides" tab. It shows me a small image of each issue, but the only interactive portion of each is a "Mark as remark" button.
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,282 Points: 23,934 Location: East midlands
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naffzicg wrote:I am able to view order status, there just aren't any pdf links when I look at the "Assembly Guides" tab. It shows me a small image of each issue, but the only interactive portion of each is a "Mark as remark" button. Hi Again,
The "Mark as remark" is usually there when magazines are available, but digital downloads are not. So if you are not receiving the magazines, you need to PM the details requested above so I can then contact Customer Services on your behalf.
Regards
delboy271155
(Derek) AdminCOME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,282 Points: 23,934 Location: East midlands
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Hi All, 
This problem is now under investigation for a resolution with the relevant departments.
Regards
delboy271155
(Derek) AdminCOME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Hi All
I have been informed today that the assembly guides for the Lotus US are now available on all US customer account portals. The guides are available up to issue 26.
Mark
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Rank: Newbie Groups: New Members, Unapproved Joined: 09/04/2024 Posts: 3 Points: 12 Location: Tennessee, United States
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Markwarren wrote:Hi All
I have been informed today that the assembly guides for the Lotus US are now available on all US customer account portals. The guides are available up to issue 26.
Mark Can confirm! I now have access to all of my digital assembly guides. Thank you to everyone that helped solve this issue!
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naffzicg wrote:Markwarren wrote:Hi All
I have been informed today that the assembly guides for the Lotus US are now available on all US customer account portals. The guides are available up to issue 26.
Mark Can confirm! I now have access to all of my digital assembly guides. Thank you to everyone that helped solve this issue! Thank you for taking the time to confirm this. Nice to know you are all back up and running again. Mark
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