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 Rank: Semi-Pro Level 1 Groups: Registered
Joined: 20/06/2011 Posts: 53 Points: 132 Location: basildon
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I have logged into my account and its not showing i made a 31.96 payment on the 14/11/11 and is now showing i owe them 71.96 could you help on this please as i dont want them to take that amount as its wrong and i have checked with my bank
All the best Dave
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 Rank: Elite        Groups: registriert, Registered Joined: 20/03/2011 Posts: 2,356 Points: 7,122 Location: UK
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This has happened to me again!! Out of my account on the 13th of Nov but now showing rejected... I will cancel my sub and continue with smiths from now on..less hassle
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 Rank: Pro Groups: Registered
Joined: 27/05/2011 Posts: 256 Points: 774 Location: barrow in furness
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same with mine!! spoke to admin and he says it shows on their system that they have the payment! If at first you don't succeed........skydiving is not for you!
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 20/06/2011 Posts: 53 Points: 132 Location: basildon
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i am thinking of trying to catch up by purchasing back issue after i get the steering wheel and getting it from smiths as well i really cant be bother with the trouble every month and not fair to deag to have this making them look bad
Already i have seen someone has given up and tbh i dont blame them
All the best dave
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Rank: Pro  Groups: Registered
Joined: 08/03/2011 Posts: 245 Points: 726 Location: Norwich
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Hi, I have the same issue - my bank shows payment made on 14th Nov, but my De-Ag account shows no payment  Well spin my nipple-nuts & send me to AlaskaCurrent Builds:McLaren MP4-23Finished007's Aston Martin DB5FinishedMillennium FalconR2-D2BTTF Delorean (Maybe)
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Rank: Pro Groups: Registered
Joined: 01/07/2011 Posts: 383 Points: 1,194 Location: Birmingham
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I've got it on my account also. Guess its a common problem then. Don't think i'd get it from smiths as im hoping there might be an extra freebie for sticking with it. But if enough people confirm that there won't be then might do it.
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 20/06/2011 Posts: 53 Points: 132 Location: basildon
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Rank: Pro Groups: Registered
Joined: 01/07/2011 Posts: 383 Points: 1,194 Location: Birmingham
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Dunno, was more hoping than anything! Plus everytime i have anything to do with WHsmiths, i find they're a load of rubbish!
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 Rank: Amateur level 2 Groups: Registered
Joined: 28/03/2011 Posts: 49 Points: 130 Location: salisbury
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I have some thing going on payment has been taken as normal but not showing up spoke to admine about it and said yes payment has been taken its just the system is a llittle slow at the moment. My issiues heve been turning up fine from the start. The free gifts have been a little late well the cap was and messed up the payment one time but apart from that all has been ok for me. Also been told the steering wheel will be posted this weekend.
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 01/05/2011 Posts: 52 Points: 152 Location: England
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i get mine from my local newsagent,she gets them every thursday no hassle  Builds in Progress
D'Ag 1/8 Mclaren MP4/23
Tamiya 1/24 Toyota Corolla WRC
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Rank: Pro  Groups: Registered
Joined: 05/04/2011 Posts: 266 Points: 784 Location: Essexshire
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kryten2b wrote:Hi, I have the same issue - my bank shows payment made on 14th Nov, but my De-Ag account shows no payment Exactly the same here ??? Admin....where are you ?
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,927 Points: 5,803 Location: UK
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Hi there
The system that you log into to view your accounts appears to be a bit slow at the moment, but the payments should be processing correctly. Please contact customer services if you have any concerns and would like to check the payment details.
Thanks
Admin
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 20/06/2011 Posts: 53 Points: 132 Location: basildon
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ok thankyou
all the best dave
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Rank: Pro Groups: Registered
Joined: 27/05/2011 Posts: 256 Points: 774 Location: barrow in furness
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Mine up to date now! Thanks admin!! If at first you don't succeed........skydiving is not for you!
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Rank: Pro Groups: Registered
Joined: 08/03/2011 Posts: 245 Points: 726 Location: Norwich
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Thanks, mine is OK now too Well spin my nipple-nuts & send me to AlaskaCurrent Builds:McLaren MP4-23Finished007's Aston Martin DB5FinishedMillennium FalconR2-D2BTTF Delorean (Maybe)
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Rank: Pro Groups: Registered
Joined: 05/04/2011 Posts: 266 Points: 784 Location: Essexshire
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All ok now....thanks admin
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Rank: Amateur level 2 Groups: Registered
Joined: 28/03/2011 Posts: 49 Points: 130 Location: salisbury
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Mine all upto date to now so all is good
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 Rank: Beginner Level 2  Groups: Registered
Joined: 28/09/2011 Posts: 13 Points: 39 Location: Edinburgh
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I tried to order more binders, the momney was taken but no binders, a quick phone call to the support and they talked in riddles saying there are no binders available but if I pay again then they could send me a set not advertised. I declined and thought it was a bit dodgy asking for my card details over the phone.... Needless to say am still waiting on binders. Builds in progress:
1:8 McLaren MP4/23 (DeAgostini) x 2
Waiting to Build:
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Rank: Pro  Groups: Registered
Joined: 05/07/2011 Posts: 126 Points: 354 Location: Withernsea East Yorkshire
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Hi all had same problem account showing i owed 71.96 just left it no panic, checked today payment was made on the 06/11/11 system been slow to make changes thats all got 9th delivery on saturday 26th 33 issues all packed away ready for construction next november just incase we get the carbon decals like the japanese collection, and maybe other goodies to add that would a problem if building every week MeffMan
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