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Customer service?? Options
steviegio
#1 Posted : 15 April 2012 16:44:15

Rank: Beginner Level 3

Groups: Registered

Joined: 07/04/2012
Posts: 22
Points: 56
Getting very frustrated. Started my subscription end of jan - got first issues march and now have to wait until May to get issues 3 and 4. Whats going on?? Got told because of a direct debit issue I had to wait another month. Still not received either the first free gift or the paint I have bought and paid for. Doesn't fill you with confidence - also told they can only ship once a month - if so what if we need a replacement issue. Come on De- agostini get your act togetherCursing Cursing
max50
#2 Posted : 15 April 2012 21:27:33

Rank: Semi-Pro Level 1

Groups: Registered

Joined: 08/02/2012
Posts: 61
Points: 186
Location: N. Wales
Hi steviegio,
you may find in your May delivery you could get issues 3,4,5 & 6 plus a binder. That's what i'm getting in my April delivery.
Things do take their time to come. I ordered copper tiles and paint on 9th February and they came on 22nd and 23rd March. A bit longer than the 28 days stated, but they did arrive. Also i only got issues 1 & 2 in my first delivery.
Mal.


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