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 Rank: Beginner Level 3  Groups: Registered
Joined: 01/04/2011 Posts: 21 Points: 63
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Please can someone help me, I've tried several 0845 numbers and send emails to degostini and modelspace about my missing issue 46, despite all my efforts since the 2nd April when my monthly parcel arrived I've not had any response at all.
Any help will be very very much appreciated!!!
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Have you tried sending a PM to customer services on here Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Beginner Level 3 Groups: Registered
Joined: 01/04/2011 Posts: 21 Points: 63
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yes, twice, one 2/3 weeks ago soon as I opened the package and found it missing!!
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Might be an idea to check back with customer services to see if it has been sent as a separate item and also establish if it has actually been sent and when.
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Rank: Beginner Level 3 Groups: Registered
Joined: 01/04/2011 Posts: 21 Points: 63
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Pleeeeease can you help, I keep ringing the customer services number and I don't get anything other than a queuing system, god knows what I have spent holding on an 0845 number  I have sent 10 emails per night for the last 2 nights including 3 over the last 3 weeks and nothing, no reply nothing. Reading the A4 page that comes with the monthly issue it says "missing an issue? Buy them at our online shop, visit www.degostini.co.uk/shop" This struck me as worrying to say the least, please Tomick can you help. Kind regards Dave
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 Rank: Semi-Pro Level 1  Groups: Registered
Joined: 05/05/2011 Posts: 66 Points: 138 Location: Manchester
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I think it might be cheaper to buy one off ebay than spend any more time and money on 0845 phone calls.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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dvb247 wrote:Pleeeeease can you help, I keep ringing the customer services number and I don't get anything other than a queuing system, god knows what I have spent holding on an 0845 number I have sent 10 emails per night for the last 2 nights including 3 over the last 3 weeks and nothing, no reply nothing. Reading the A4 page that comes with the monthly issue it says "missing an issue? Buy them at our online shop, visit www.degostini.co.uk/shop" This struck me as worrying to say the least, please Tomick can you help. Kind regards Dave I have forwarded your message to Admin
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,933 Points: 5,811 Location: UK
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Hi there
Could you PM me with your account number please
Thanks
Admin
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Rank: Beginner Level 3 Groups: Registered
Joined: 01/04/2011 Posts: 21 Points: 63
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Dave, can I suggest that you PM it to Admin rather than put it on open view
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Rank: Beginner Level 3 Groups: Registered
Joined: 01/04/2011 Posts: 21 Points: 63
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Good evening Tomick,
I have done as you have advised sending the following PM the Admin
After calling and emailing for weeks, Tomick has suggested I PM you, please can you send me my missing issue 46 as soon as possible, I received my monthly package only to find issue 45, 47 and 48 on the 15th March and still I have no resolution to this matter?
DM003485/13
regards
dave
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Admin suggested you PM them, I suggested that you remove/edit your account details from public view for obvious reasons..
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Guest
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US
