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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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still no sign of admin, guess hes off for the weekend :/
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Rank: Pro Groups: Registered
Joined: 21/03/2010 Posts: 270 Points: 837 Location: Nr. Dartford,
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Ben I got following e-mail yesterday. Hope it helps and applies to you too.
Update on Issue 5 - Build the HMS Victory
Unfortunately due to recent disruptions to flights, issue 5 has been delayed as we were unable to bring in the ship components for the magazine. This issue will now be published one week later on 5 May 2010.
As a subscriber, we plan to allocate issues to you on the 4 May for despatch a few days later. We plan to send out up to (and including) issue 6. Some customers will get three issues in their parcel (4, 5 and 6), customer that have already received 3 and 4 will just get two issues (5 and 6).
We've adjusted the timing (and quantity for some) of your delivery but we have done this to ensure you get your copies more promptly and also so that you can benefit from the build discussions on our Victory forum which a number have already posted about.
From next month we plan to send you 4 issues a month and aim to do this around 27 May (issues 7, 8, 9, 10) for despatch a few days later. Issue 8 will be on sale in the shops at this time.
Thanks for your support, we welcome any comments about this from you on our forum here.
Kind regards
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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im currently on 1 + 2, with no news on 3-4 or so on.
Admin info helps cover people who got 3 or 4 issues but what about owners of just issue 1+2 do we get 3-4-5-6 in one lump (highly doubt it) ? would like admin to give a bit of info.
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Rank: Pro Groups: Registered
Joined: 17/03/2010 Posts: 301 Points: 941 Location: fife
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Hi BenE, i just received my issues 3 and 4 yesterday , have you checked your online account, mine said they would be sent out two days ago and they arrived very quickly. i am sure admin will sort out things as quickly as they can , this forum is excellent at keeping people informed unlike some others i have used. keep your chin up im sure we will all be at the same point by the end of next month(at the moment looks like 27th or so). remember we have people starting from all over the place (issues 1 - 6). as i also work in logistics i can understand how difficult a job they have current builds
victory,endeavour,thermoplye,constitution
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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yeah i checked, still only issue 1 + 2, maybe tomorrow it will get updated.
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Rank: Beginner Level 3 Groups: Registered
Joined: 25/04/2010 Posts: 23 Points: 72 Location: Wiltshire
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I have yet to receive issues 1+2. 3+4 came yesterday.
I phoned a couple of weeks ago and was told 1,2+3 would be sent out together, this is obviously not the case, I shall try my local sorting office in the morning, if I have no luck there I shall be back on the ol' dog and bone PDQ and find out what's happened to 1+2
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Rank: Vice-Master Groups: Registered
Joined: 25/04/2010 Posts: 748 Points: 2,285 Location: bognor regis
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hi..i am new here..i am the same i recieved 1 and 2 over a month ago,i keep checking my account but no sign of 3 and 4 i thought this was normal until i read the posts on here that 3 and 4 had been dispatched to others..i understood that we would recieve 4 issues a month after we subscribed.more confused now cheers benny
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Rank: Pro Groups: Registered
Joined: 22/03/2010 Posts: 369 Points: 1,150 Location: Broadstairs
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I am up to issue 3, received e-mail (as most others have) that 4,5,6 will be despatched on the 4th, then issues 7,8,9 and 10 will be sent out at about the 27th/28th. Admin are trying their damnest to get everyone up to speed. Patience is called for, it will sort itself out in the end I'm sure. TIS
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Rank: Pro Groups: Registered
Joined: 18/03/2010 Posts: 121 Points: 359 Location: Waterlooville, Portsmouth. The home of HMS Victory.
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I got 1 & 2 on 25 March, 3 & 4 on 23 April. All communications have been answered promptly. As with others I have received the email updates.
As with Tis I agree that a bit of patience goes a long way. From what I gather this has been one of the most successful publication launches to date with thousands of people world-wide subscribing.
As with any business, from time to time things go wrong. At least DeAgostini have the common courtesy to keep all registered users informed.
Paul
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Rank: Pro Groups: Registered
Joined: 30/03/2010 Posts: 285 Points: 880 Location: Belton, Norfolk
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Well said guys. I've only got issues 1+2, although expecting 3+4 tomorrow. But for you new guys you need to be a bit patient, as said before Admin will answer your queries as soon as they can, bear in mind that this their job and they probably have the weekend off and they are trying to get us all on the same issue number so I would say it is mighty hectic in their warfehouse at the moment. I've every confidence they'll be able to put your mind at rest within the next few days.
I wish I were a glow worm, A glow worm's never glum, 'Cause how can you be grumpy? When the sun shines out ya bum!!
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,909 Points: 5,743 Location: UK
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BenE wrote:wander what time admin will show him self, i really hope he has something for the people who are so far behind :( Hi BenE Let me catch up on these posts and then I'll update What issues have you got so far, and when did you receive them? Admin
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,909 Points: 5,743 Location: UK
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Hi Benny and BenE
I'm checking with Customer Services to see the status and will let you know shortly.
Admin
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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thanks for looking into this admin.
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,909 Points: 5,743 Location: UK
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BenE - I've spoken with Customer Services and see you had 1 and 2 sent out around 13 April. You should be included in the next allocation that we've been talking about, but you will be sent 3, 4, 5, and 6 in that parcel. And then you'll move onto 7, 8, 9, and 10 with everyone else around 29 May.
Benny - I understand you have cancelled after we had allocated 1 and 2 to you on 25 March. Let me know if that is not the case and we can reactive your subscription.
Regards
Admin
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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Thank you admin for looking into this great news indeed
Thinks to self, postman not going to be happy with me "snincompoops" 4 issues and my third free gift (magnifying glass i assume)
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Rank: Pro Groups: Registered
Joined: 20/03/2010 Posts: 226 Points: 647 Location: Merseyside
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Thanks for the info on Issue 5 Admin. Nice to know we are being looked after. Dave H
Current builds :- Hachette 1/16 Tiger Tank H.M.S Victory, Santisima Trinidad (Section), 1/8 scale Aston Martin DB5, 1/8 scale McLaren, YNWA
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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less than a week before next set to be dispatched.
Been looking really forward to this :D
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Rank: Newbie Groups: registriert, Registered Joined: 05/05/2010 Posts: 2 Points: -4 Location: Cromarty Firth
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Admin, I started my sub @ Issue 1 - was sent on April 30, received May 1, Huzzah! but am I going to getting a big bundle of issues during May while I catch up? If so, Huzzah! again
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Rank: Vice-Master Groups: Registered
Joined: 13/10/2011 Posts: 851 Points: 2,628 Location: Leeds, Yorkshire
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admin wrote:Dear All,
The publication of Issue 5 has been delayed by international transportation disruptions as a result of the well-publicised volcanic activity in Iceland.
This issue will now be on sale on 5 May 2010 rather than 28 April as previously advised.
If you are subscribing, we plan to allocate issues to you on the 4 May for despatch a few days later. We plan to send out up to (and including) issue 6. Some customers will get three issues in their parcel (4, 5 and 6. Customers that have already received 3 and 4 will just get two issues (5 and 6).
We've adjusted the timing (and quantity for some) of your delivery but we have done this to ensure you get your copies more promptly and also so that you can benefit from the build discussions on our Victory forum which a number have commented on this forum.
From next month we plan to send you 4 issues a month and aim to do this around 27 May (issues 7, 8, 9, 10) for despatch a few days later. Issue 8 will be on sale in the shops at this time.
Thanks for your support, we welcome any comments about this.
Admin
Have checked my account, a payment was taken on the 4th May but no further issues were allocated as expected from above. The problem appears to be that we keep getting information that raises the expectation level and then we are frustrated when targets are not being achieved. I am quite happy to accept that with the air transportation problems and possibily the amount of demand there may be difficulties. However, if a clearly stated target is not going to be achieved, a message on this forum clarifying the situation would be most useful. Please respond Admin Mike T.
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Rank: Vice-Master Groups: Registered
Joined: 13/10/2011 Posts: 851 Points: 2,628 Location: Leeds, Yorkshire
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Mike Turpin wrote:
I am quite happy to accept that with the air transportation problems and possibily the amount of demand there may be difficulties. However, if a clearly stated target is not going to be achieved, a message on this forum clarifying the situation would be most useful.
Please respond Admin
Mike T.
It would appear that there is a night shift(!), several posts are now saying that the next issues have been allocated. Checked my account this morning and they have forward dated a new entry to tomorrow quoting parts 4,5,6 and magnifier as expected from the e-mail we received. Last delivery took about a week from the transaction date, so I'm hoping to put a shot across the postman's bows sometime next week!! Mike T
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