|
 Rank: Pro  Groups: Registered
Joined: 27/05/2011 Posts: 256 Points: 774 Location: barrow in furness
|
Anybody else struggling o log in to see their subscription?? Has the log in screen moved or is it just me?? If at first you don't succeed........skydiving is not for you!
|
|
 Rank: Pro  Groups: Registered
Joined: 01/07/2011 Posts: 383 Points: 1,194 Location: Birmingham
|
I've had the same problem. Just figure Deag with sort it soon enough!
|
|
 Rank: Pro  Groups: Registered
Joined: 27/05/2011 Posts: 256 Points: 774 Location: barrow in furness
|
Ok mate, cheers If at first you don't succeed........skydiving is not for you!
|
|
 Rank: Vice-Master  Groups: Registered
Joined: 20/04/2010 Posts: 545 Points: 1,536 Location: lossiemouth
|
it is now the biggest load of junk i have ever seen on my screan-- other words computer jargon
|
|
 Rank: Semi-Pro Level 1  Groups: Registered
Joined: 29/03/2011 Posts: 56 Points: 171 Location: WELLINGBOROUGH
|
Iv been getting loads of weird stuff on my screen and I wasn't sure if it was my laptop or a problem with the website. I can get on the site ok and put in my email and password but then it goes funny. Is that what everyone else is getting??
|
|
 Rank: Pro  Groups: Registered
Joined: 27/05/2011 Posts: 256 Points: 774 Location: barrow in furness
|
That sounds like what I was getting. Must be a problem If at first you don't succeed........skydiving is not for you!
|
|
 Rank: Vice-Master     Groups: Registered
Joined: 13/02/2012 Posts: 651 Points: 1,903 Location: croydon
|
Hi Everyone. Its the same for me to. Thought i had something wrong with my laptop so emailed Admin and see what happens. Best regards. Mark
|
|
 Rank: Pro  Groups: Registered
Joined: 27/07/2010 Posts: 122 Points: 363 Location: Rugby
|
I cant get on my login page either... No update from ADMIN yet then. Paul
Current builds: 1/24 Spitfire 1/48 Apache Longbow Titanic Lifeboat
|
|
 Rank: Semi-Pro Level 1 Groups: Registered
Joined: 13/01/2012 Posts: 62 Points: 136 Location: Stockport
|
Same here, I hope it's corrected soon, I have things to check Current Builds
HMS VICTORY The Akagi Battleship Yamato
To Give up is to fail, to keep trying is to suceed!!!!!
|
|
Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,933 Points: 5,811 Location: UK
|
Please note that the 'My Subscriptions' site has been taken down for urgent maintenance. We hope to have it back up as soon as possible
|
|
 Rank: Pro  Groups: Registered
Joined: 27/05/2011 Posts: 256 Points: 774 Location: barrow in furness
|
thanks admin If at first you don't succeed........skydiving is not for you!
|
|
 Rank: Newbie Groups: Registered
Joined: 21/02/2012 Posts: 1 Points: 3 Location: Glasgow
|
Thanks for the update, was starting to wonder if it was just me who couldnt log in. could this be related to why i havent recived my parts for this month as well? Im building the akagi. Its been over 14 days i always in the past got them before the deadline was up.......help please.
|
|
 Rank: Vice-Master     Groups: Registered
Joined: 13/02/2012 Posts: 651 Points: 1,903 Location: croydon
|
admin wrote:Please note that the 'My Subscriptions' site has been taken down for urgent maintenance. We hope to have it back up as soon as possible Thanks for the heads up Admin. Best regards. Mark
|
|
 Rank: Semi-Pro Level 1 Groups: Registered
Joined: 13/01/2012 Posts: 62 Points: 136 Location: Stockport
|
Any news on the Subscription Login been fixed, Im subscribed to 3 mags and haven`t recieved anything yet, Can Admin please inform us of when the My Subscription login is likely to be back?????? Current Builds
HMS VICTORY The Akagi Battleship Yamato
To Give up is to fail, to keep trying is to suceed!!!!!
|
|
Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,933 Points: 5,811 Location: UK
|
The site is still down for maintenance and will be back up shortly
Thanks
|
|
 Rank: Vice-Master     Groups: Registered
Joined: 13/02/2012 Posts: 651 Points: 1,903 Location: croydon
|
Hi Everyone. The site is up and running again. Best regards. Mark
|
|
 Rank: Vice-Master   Groups: Registered
Joined: 06/06/2010 Posts: 566 Points: 1,657 Location: UK
|
Managed to log into my subscriptions, but all my datat is missing
|
|
 Rank: Vice-Master     Groups: Registered
Joined: 13/02/2012 Posts: 651 Points: 1,903 Location: croydon
|
Sorry to hear that Wilfy. I would send costomer services an email or give them a bell. Best regards. mark
|
|
 Rank: Pro   Groups: Registered
Joined: 10/05/2011 Posts: 204 Points: 631 Location: Morayshire
|
I have just logged into my subscriptions and all was fine. Regards Bob Builds in progress
1/12 Spitfire (Deagostini) 1/8 McLaren (Deagostini) 1/16 Stuka (Hatchete) 1/16 Zero (Deagostini)
|
|
 Rank: Amateur Level 1  Groups: Registered
Joined: 31/03/2012 Posts: 29 Points: 83 Location: London
|
I'm not impressed with the email I recieved. It suggests that I change my password if I've used it on other logins, because their site might have compromised it! Recently, information on a limited number of registered users of the De Agostini My Subscriptions online account was potentially compromised as a result of a technical fault which caused the website to crash. This may have resulted in information about a limited number of users becoming available to other visitors to the website. The technical fault that caused the problem occurred at 11:26 am on Saturday 28 April 2012. We became aware of the extent of the problem and subsequently took the site down at 12:30 pm on Monday 30 April 2012. The problem affected only a limited number of users who attempted to log into their online subscription accounts between those times. The effect of the problem was that, if someone attempted to log in, an error message appeared which may have shown the email address and password of one or more other users who had also tried to log in during the affected period. As far as we are aware, the problem did not affect any users who did not try to log in during the affected period, and no data relating to any users who did not try to log in during that time would have been made available to anyone else as a result of the problem. You are receiving this email because we believe that you were one of the users who logged in during the affected period. Accordingly, your email address and password may have been revealed to one or more of the other people who tried to log in during that time. It is not certain that this was the case, but it is at least a possibility. Even if your email address and password were revealed to someone else, it is not certain that any attempt will be made to misuse any personal information that was revealed. However, we want to enable you to take steps to minimise the possibility of you suffering any inconvenience should any attempt be made to misuse any such personal information, and also to explain what you should do if you would like any further information or advice. The personal data relating to you held on the De Agostini My Subscription online account, and which may have been revealed, concerns the following: • your email address • your deAgostini account password We have identified the technical issue which caused the problem and have fixed it. We do not believe that the same problem will reoccur. We recommend that you should do the following: • Consider whether your deAgostini password was the same password used by you to access other online accounts. We would recommend that you should change your password with other providers where you have used the same password elsewhere. • Even though the risk of any misuse of your personal data is likely to be very small, you may like to keep an eye out for any evidence that anyone is attempting to misuse your identity in any other way - unexpected accounts being opened in your name with confirmation being emailed to your email account being an example. Inform the police immediately if anything like this happens. As the affected information did not include any information about your address, date of birth or payment details we believe such a risk is very small, however it is always a sensible precaution to check who you are receiving emails from and whether these are from senders with whom you have an established relationship. We would like to offer our sincere apologies for any annoyance, distress and inconvenience to you that this breach of security may cause. Should you wish to discuss any points with us, please let us know. You can contact us by email at customercare@deagostini.co.uk or by telephone on 0845 1489 250. Yours faithfully De Agostini Publishing
|
|
Guest
|