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 Rank: Pro  Groups: Registered
Joined: 31/03/2010 Posts: 194 Points: 446 Location: Gloucestershire
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Hi all, Iam asking has anyone got a spare issue number 70, i'm just doing the yards on the Fore Mast and there is a piece missing again  , one of the quarter irons. I phoned CS yesterday because issue 94 is missing an anchor and they are going to send out a replacement within 14 days,but i don't think i can keep ringing them and telling them there are parts missing. Anyboby out there with a spare? Glen  Roger the Cabin Boy
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 Rank: Beginner Level 2 Groups: Registered
Joined: 05/03/2012 Posts: 19 Points: 57 Location: Townsville, QLD
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For what it's worth, I think you should ring them *every* time a piece is missing.
Jeff
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Rank: Pro Groups: Registered
Joined: 31/03/2010 Posts: 194 Points: 446 Location: Gloucestershire
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Hi Jeff, I think you are right, but i think CS will be getting fed up with me keep ringing them (it costs a fortune calling them 0845 number). Glen Roger the Cabin Boy
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Rank: Pro  Groups: Registered
Joined: 17/03/2010 Posts: 301 Points: 941 Location: fife
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Hi Glen, have you looked for the alternative number for them?. go onto google and look up "say no to 0845" you should get a land line number alternative that will be cheaper almost all companies have them. this is just another way of companies getting money out of people. current builds
victory,endeavour,thermoplye,constitution
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Rank: Pro Groups: Registered
Joined: 31/03/2010 Posts: 194 Points: 446 Location: Gloucestershire
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Thank's for that Alan, will give it a go.  Roger the Cabin Boy
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Rank: Pro Groups: Registered
Joined: 31/03/2010 Posts: 194 Points: 446 Location: Gloucestershire
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Found another number but now that a lot of customers are using it they now refuse to put you through to CS. Roger the Cabin Boy
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Rank: Pro  Groups: Registered
Joined: 21/03/2010 Posts: 170 Points: 549 Location: Lincolnshire
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Can you e-mail your concern?
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 Rank: Vice-Master   Groups: Registered
Joined: 25/04/2010 Posts: 748 Points: 2,285 Location: bognor regis
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keep calling if its their fault and if your parts are damaged or missing call and tell them, the number i have is 08451489213 their always very helpful cheers benny
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