Agreed, I'm suffering similar problems dealing with customer service. Ordered a replacement issue 40 at the beginning of August which hadn't arrived by the beginning of September. Chased up, received issue 23 in the post.


So contacted them again where they promised issue 40 had been dispatched to me, apologising for the error. It is now mid-October, still no sign of issue 40.


I am unable to continue my build at this point. I have all the pieces sitting in a drawer in my desk, except for the gallery pieces which I think we can all agree are pretty key to the build.

I Agree it is frustrating and my contact with Customer Services was poor, especially after waiting for quite a few minutes in a queue.
But as we live in a tiny village miles from anywhere I shop almost exclusively online. I find this problem is far from unique to DeAgostini and frequently order things that are claimed to be in stock, when it turns out they are not. Recently I have had this problem with an AEG Tumble Dryer which took 14 weeks to arrive, a Bunk Bed which took 8 weeks, a Book for my Wife's Birthday (from Amazon!) which still hasn't arrived 4 weeks after her Birthday. Things are frequently delivered to the wrong address or just never turn up, a memory card I ordered was delivered to somewhere at the opposite end of the country, fortunately it was sent special delivery and I was able to prove that it had been signed for in Dundee and not Dorset. I sold some very valuable goods to someone in California sent them at high cost through the PO's premium trackable Airsure service, they never turned up. It turns out the service is not trackable, I had to wait 6 weeks to claim on the Insurance and the Post Office then tried to claim the items where not as valuable as the price I had received.
Nuff said, it's just the Modern World we live in and long gone are the men in Brown Coats who kept everything in stock in little Wooden drawers.