I wrote to Bisset (the distributor) and was advised that the tool box that should of been delivered some time ago (as per advertised by DeAgostini) has been delayed due to non-supply. Could someone from Model Space please advise when the hell the tool box is going to turn up. The manufacturer should of been able to estimate how many were required based on take-up figures and deliver as advertised. Not happy.

Ratters

I've been asking for months! I'm up to my 9th delivery and still no tool box, even though my payments are completely up to date. According to some woman at Bisset Mag, I was told 3 months ago that, 'They are on a boat heading across now, so it shouldn't be too long'. Still haven't arrived. I'm pretty furious.

I've emailed them, asked each time that I've paid my bill which is once a month (so I've asked about five times), and been basically told 'Oh just wait, they're coming'. Last time I asked I was told fairly abruptly, 'Why? Don't you have anyone else to get tools from?'.

If it doesn't show up within a week, I'm just contacting consumer affairs. I've got close to 20 issues that I can't do anything with because I don't have the right tools, and no one else in Melbourne stocks them on hand. And I know that is the case, not only because I searched- but also because I work in a store which stocks the most readily available hobby tool items. They should have delivered it by now, and really I've waited much longer than necessary. It's a poor effort.

I rang 4 days ago to be told, yet again, that the tool kit was on the way. Just like it was 4 months ago. I can abide genuine unforseen delays or mistakes, but this is blatant poor planning that treats subscribers like fools. And that REALLY annoys me. Bisset Mag needs to tell us what the story is, not just have the receptionist keep parroting the "on the way" garbage.

Hi Ratters,
I've had the same in the UK, but not with the tool box. Mine came as scheduled but the pliers and cutter had rust on them so was possibly an old set.
I've just received the magnifier with grips, and it came with issues 35 - 38 (8 months wait ). Lucky it didn't bother me as i had tools that i'd built up from a previous build. The magnifier , when it came was a better one than my own original which had fallen apart.

Mal.

It's been a month since the last time I was told my toolbox is "on the way".

No doubt you will all be stunned that I have heard and seen ... nothing.

It's not the toolbox - It's the principal.

It can't just be Bissett. De Agostini has a responsibility to live up to their side of the contract. I've lived up to mine.

I am waiting on a reply from consumer affairs about the legalities of demanding a full refund, and will let everyone here know the result when I hear back.

OK, got my toolbox.

Happy I got it seeing it was THE reason I subscribed via Bissett, rather than through my friendly local newsagent - not happy it was 6-7 months later than the subscription contract I agreed to.

The matter ends.

I dont see how you come to that conclusion the free tool kit is to entice people to subscribe because you are more likely to complete the series through subscription than through a newsagent. Its an honest offer - no collusion with card companies.

Jase