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 Rank: Pro  Groups: Registered
Joined: 20/03/2010 Posts: 226 Points: 647 Location: Merseyside
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To Admin. I've just been on the De'agostino shop page and they are out of stock on the Victory paint set. Will you be getting any more in stock? An answer would be greatly appreciated. Thanks. Dave H
Current builds :- Hachette 1/16 Tiger Tank
H.M.S Victory, Santisima Trinidad (Section), 1/8 scale Aston Martin DB5, 1/8 scale McLaren, YNWA
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 Rank: Semi-Pro Level 2  Groups: Registered
Joined: 28/03/2010 Posts: 95 Points: 287 Location: dorking
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i do not know if this will be of any help. but i ordered a mini drill from them a month ago and never saw it.. as they ran out of stock. in the end they credited back my money .. LETS BUILD AND BUILD
HMS VICTORY
HMS SURPRISE
Can you help me with the volturno
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Rank: Pro Groups: Registered
Joined: 20/03/2010 Posts: 226 Points: 647 Location: Merseyside
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Thanks for the information Smiche. I won't hold my breath then  Dave H
Current builds :- Hachette 1/16 Tiger Tank
H.M.S Victory, Santisima Trinidad (Section), 1/8 scale Aston Martin DB5, 1/8 scale McLaren, YNWA
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 Rank: Amateur Level 1 Groups: Registered
Joined: 16/04/2010 Posts: 37 Points: 131 Location: northampton
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hi
i ordered the paints when they were in stock,i am now trying to get confirmation they have got my order, as per normal i have paid for them.
on seing what is in the issues being sent out at the moment there is very little in the packs and i am wondering about the value for money aspect of all this.
sorry for being a wet blanket. steve
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 Rank: Beginner Level 1 Groups: Registered
Joined: 23/04/2010 Posts: 8 Points: 27 Location: Warfield
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They do seem to be very disorganised to say the least. I have just checked where the latest issues are and see that they posted issues 7,8,9 and 10 yesterday along with the tool kit. I am still waiting for a replacement for the magnifying glass and stand which was sent minus the magnifying glass. Customer services say they have sent me 2 replacements, none of which have arrived! I too am begining to wonder if this is worth while.
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Rank: Amateur Level 1 Groups: Registered
Joined: 16/04/2010 Posts: 37 Points: 131 Location: northampton
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hi gus
just tried since there system has been back on line to get customer services in the subscription link and all you get is the blank screen.
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Rank: Pro Groups: Registered
Joined: 30/03/2010 Posts: 126 Points: 335 Location: Bradford West Yorks
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Hi all In reply to some of the queries you have you may find its a lot easier to order from cornwall model boats they get thier orders out virtualy by return of post and you can get everything from a pin to an elephant i have dealt with them for a long long time and have never had any problems hope this helps www. cornwallmodelboats.co.uk
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 28/03/2010 Posts: 95 Points: 287 Location: dorking
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I oredered my paints from cornwall and got them in 2 days and they are very good paints too LETS BUILD AND BUILD
HMS VICTORY
HMS SURPRISE
Can you help me with the volturno
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 Rank: Vice-Master   Groups: Registered
Joined: 06/06/2010 Posts: 566 Points: 1,657 Location: UK
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Hi,
I also ordered my paint set from Cornwall Models, genuine Admiralty paints (think they are manufactured by/for Jotika) they also have a great range of tools & accessories, fast delivery & reasonable prices. Worth a shot.
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,914 Points: 5,761 Location: UK
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doremi495 wrote:To Admin. I've just been on the De'agostino shop page and they are out of stock on the Victory paint set. Will you be getting any more in stock? An answer would be greatly appreciated. Thanks. Hi doremi495 We've got some more on order and hope to receive these into our warehouse in about 10 days from the supplier. We'll make an announcement in the General HMS Victory section when we do. Admin
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,914 Points: 5,761 Location: UK
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gus wrote:They do seem to be very disorganised to say the least. I have just checked where the latest issues are and see that they posted issues 7,8,9 and 10 yesterday along with the tool kit. I am still waiting for a replacement for the magnifying glass and stand which was sent minus the magnifying glass. Customer services say they have sent me 2 replacements, none of which have arrived! I too am begining to wonder if this is worth while. Hi Gus I'll check with Customer Services for you on this and send recorded delivery if needs. Admin
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Rank: Amateur Level 1 Groups: Registered
Joined: 16/04/2010 Posts: 37 Points: 131 Location: northampton
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hi admin
thanks for answering these questions but you have not answered mine . i ordered the paints when they were in stock and i paid for them. i have had no confirmation that you have a order from me and that you have taken the payment. steve
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,914 Points: 5,761 Location: UK
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steveblyman wrote:hi gus
just tried since there system has been back on line to get customer services in the subscription link and all you get is the blank screen. Hi steveblyman I've asked Customer Services to contact you to confirm the situation re your paints. As soon as we went out of stock on them we pulled them from the site so if your order was accepted they should be on route to you. Also, the online My Subscriptions is up again now. Admin
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 Rank: Superelite    Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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Hi Admin, Could you check to see if my order went through? I ordered a set over a week ago, but cannot find a confirmation email anywhere. The payment has gone out of my bank though  Thanks Graham
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Rank: Pro Groups: Registered
Joined: 20/03/2010 Posts: 113 Points: 342 Location: cheshire UK
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I have also paid for paint set but does not show anywhere as in account or email to say if oredr complete or dispatched 
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Rank: Pro Groups: Registered
Joined: 20/03/2010 Posts: 226 Points: 647 Location: Merseyside
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admin wrote:doremi495 wrote:To Admin. I've just been on the De'agostino shop page and they are out of stock on the Victory paint set. Will you be getting any more in stock? An answer would be greatly appreciated. Thanks. Hi doremi495 We've got some more on order and hope to receive these into our warehouse in about 10 days from the supplier. We'll make an announcement in the General HMS Victory section when we do. Admin Thanks Admin for information. Sorry I missed your post. Forgot I'd posted this  Dave H
Current builds :- Hachette 1/16 Tiger Tank
H.M.S Victory, Santisima Trinidad (Section), 1/8 scale Aston Martin DB5, 1/8 scale McLaren, YNWA
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