Dont worry about it I have bought a number of subscriptions of wooden models and only ever had broken parts once, you have just been unlucky. Customer service will replace

Jase

email: customercare@deagostini.co.uk or call 0845 1489 250/251

Unfortunately there are some overzealous posty's out there

yeah i have received issue two and every thing was broken got on phone to customer service and it tock a week for part to arrive

Sorry to say I also received part 3 yesterday, 1 broken wing spar, I like the kit but I do honestly think the packaging leaves a lot to be desired, there are a lot of posties out there who don't give a toss and I think all the more reason to be sturdily packaged, surely for the price de-agostini would pay it would be more economical to send in a sturdy cardboard box than have to keep sending out replacements. Not to mention the frustration for those builders who have waited a month to continue and are then disappointed at the further delay, luckily I have been too busy on other things to start yet so I am not one of those, but a couple of points for de-agostini to ponder on.

Hi Trev,

I totally agree with your comments.

I`ve only had a very minor mishap(for want of a better description) which does not need new parts being sent.

I made contact yesterday with Mr T and this issue is already being discussed at Deag.

As you say there are some easy remedies that may improve the situation very easily and very quickly, hopefully a post of the solution may be available from Deag soon.

Regards
delboy271155
(Derek)

Only problem with writing on the bag Trevor is in my opinion half of our postmen cant read English and the other half don't give a s*&^ anyway. I still maintain a cardboard box is the only safe answer and shouldn't be that costly, I for one would be happy to pay an extra £1.00 a month say to avoid all the hassle. Hopefully a good solution can be found and will work. Andy

Hi all,

We are sorry to hear that some of you have received damaged parts. We are looking into this and will advise as soon as we can.

Many thanks,
Admin

Just recived my 3rd issue to day all was good till i font a brocken wing part 2 issues in a row now please can you do something its a great model i dont want to throw the towel in yet because off brocken part i would more than happy pay more just so i can recive them in one peace

Hi Trev and Billbo, think Trev you bring up a very valid point... It is all to easy to blame DeAg and their distributers but I feel sure the distributers would not be sending out defective or broken parts... Think it comes down to how they are handled in transit and some areas are far better than others... I receive a lot of issues through the mail for various builds and as yet haven't received anything that is broken.... Sorting office is certainly a good place to go and have a discussion with and let them come back to you with an explanation.... You may find you simply have a postie that truly doesn't give a *****

Regards

Alan