I think you will find the former forum team members are still about but appear to have lost that function.

Its not been mentioned as to why that happened and i have not felt it appropriate to ask.

As to Tom, while he does seem to have gone. Why ? No one is saying. But what is odd is that when you look at his stats he posted an updated and then around 3 hours later was the last time (to date) that he visited - just hoping his leaving was not down any health issues. 09:10 he posted and at 12:20 it shows this was the last visit he made.

As to the official builds they were done by the support team so they have come to a stop at the moment.

My main concern is having a number of deagostini builds on the go at the moment and some of the posts highlighting long delays on shipments (at the moment not for the kits i am doing I should add).

There have been some mention of things changing and possible a new competition at some point but nothing has been mentioned as to what has gone on or why.

Tony

Thank you for your inputs on this.
Let's hope that nothing too onerous has happened with the moderators to cause this.
Fortunately, for me at least, I bought my Victory kit in one go. (i.e. not on a monthly basis) so I should not feel any
effect of some of the delays that I have been reading about. That is , of course, assuming that the full kit is all there once I start the build. . I checked through the packages and there are 120 of them so that's a good start.
Happy building.

I have ordered the full kit of the victory and customer service told me it is on back order and they have no idea when i will get my kit. It is very odd that they can not even give me a best guess as to when it will be shipped. Gets frustrating when customer service can not answer questions

I know but they did charge my card and still waiting

Forum support hasn't closed down - it's been restructured - hopefully for a new way up with the forum.

Bear with me, I'm finding my feet but I'm a modeller too and things will be sorted out.
I'm seeking answers to things literally as I'm posting.

Roy.

I can only say there has been a lot of work behind the scenes over the past weeks and a new team is now in place.
Some of the prior ones might be back at some time but please, rest assured that we want this forum to get back to the fun and informative place it was.

I now have direct contact with the 'powers that be' and if you have problems or kit issues, please let me know.

Bear in mind DeAgostini is a global company and with different time zones, an answer can take a few days.
Questions WILL be dealt with from now on.
I fully intend to do my best.

Roy.

Thanks Andy.
I'm not a miracle worker, but I really want to get the basic stuff sorted.
I might now be part of Admin, but I'm a subscriber too.

Roy.

Roy. The big issue here in the states is getting pack 2. I am not the only one waiting fir it. I know of several people who have ordered either the full kit or monthly issues. Everyone gets all they need to build the Victory except for pack 2. Any information you can pass on to everyone about this issue will be greatly appreciated.

I'll chase this one up.
I'm doing my best to get on top of these assorted late/missing deliveries and I will keep people posted.

Roy.

Thanks Trev.
Lets get the forum back on its feet...