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 Rank: Amateur Level 1 Groups: Registered
Joined: 16/04/2010 Posts: 37 Points: 131 Location: northampton
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hello hopefully admin will see this, many people have now checked there subscription to find there is no mention of the magnifying glass,so on behave of all that still have not received there's ( like me )please look into this please
also i have ordered and paid for the victory paint set before the site went down and i have heard nothing since.
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 Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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I've tried asking numerous times in teh original archive thread about the magnifying glass. With no reply by admin at all http://forum.model-space...posts&t=559&p=2
my subscription states the toolkit is under way but i'm missing the magnifying glass still :/
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Rank: Semi-Pro Level 1  Groups: Registered
Joined: 05/04/2010 Posts: 52 Points: 167 Location: Scotland
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Same Here, Toolkit mentioned but no magnifying glass
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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Son of Bulwark wrote:Hi shipmates!  I'm in the same boat! NO MAGNIFYING GLASS!  So much for sending them out around 24-05-2010 or could they have meant 24-05- 2101 BenE know's this joke! 
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Rank: Pro  Groups: Registered
Joined: 21/03/2010 Posts: 270 Points: 837 Location: Nr. Dartford,
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I've got my magnifier, the only trouble is you need another to see it.  I hope you all will not be disappointed after waiting this long.  Mine has been stowed until we get to paint the crew. Sorry I did use it for the cannon.  I only hope the toolkit arrives with the next 4 issues scheduled any day now.  I need it to get on with the "inbetweeny" 'cos this kit is taking to long. I calculate I could build the whole fleet, theirs and ours, before Victory is finished. 
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 04/04/2010 Posts: 74 Points: 178 Location: lancashire
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Also no magnifier,i have got one and have never found a use for it yet,so dont get too disapointed.
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Rank: Pro Groups: Registered
Joined: 13/05/2010 Posts: 113 Points: 350
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Not the point - point is we are supposed to get one and yet we haven't
I still haven't got mine and more to the point
WHY IS THE ADMIN SEEMINGLY IGNORING OUR POSTS ABOUT IT??????
This is the second set of posts yet still no word from the admins, however they have been on here and obviously seen as they have moved all the posts about archiving them all...................
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Blue_Joe wrote:Not the point - point is we are supposed to get one and yet we haven't
I still haven't got mine and more to the point
WHY IS THE ADMIN SEEMINGLY IGNORING OUR POSTS ABOUT IT??????
This is the second set of posts yet still no word from the admins, however they have been on here and obviously seen as they have moved all the posts about archiving them all................... Hi Shipmates! If you checkout DeAGOSTINI's shop page below you will see there Out of Stock. http://www.deagostini.co.uk/shop/products
So the chances are the warehouse hasn't got the stock in yet! Like you I'm waiting for the magnifing glass if we're not going to get the thing, then DeAGOSTINI should other us soming else at the some value! Come on admin get it sorted!
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 Rank: Beginner Level 1 Groups: Registered
Joined: 23/04/2010 Posts: 8 Points: 27 Location: Warfield
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I am still waiting for a replacement for the magnifying glass and stand which was sent minus the magnifying glass. Customer services say they have sent me 2 replacements, none of which have arrived!
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Rank: Amateur Level 1 Groups: Registered
Joined: 16/04/2010 Posts: 37 Points: 131 Location: northampton
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hello finally got answer about magnifying glass,this is what they had to say. Dear Mr Lyman, Thank you for your recent e-mail. We apologise that the free gift you require is currently out of stock. We are expecting a delivery shortly and these will be forwarded on to you as a matter of priority as soon as they become available. With regards to your order for a Build the Victory paint set, I apologise that we are unable to assist with your query, as this is only available directly through the DeAgostini website, which operates independently to ourselves. May I take this opportunity to thank you of your interest in this series and if we can be of any further assistance please do not hesitate to contact us. If you wish to reply to this email please ensure you put the name of your publication in the subject box, this will enable us to deal with your query promptly. Kind regards, Rachel BrownCustomer Service so admin can you please look into my order for the paints that were ordered when they were in stock,as you can see the customer help line they can't help .
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Rank: Beginner Level 3  Groups: Registered
Joined: 11/04/2010 Posts: 21 Points: 62 Location: Peterborough
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lee.takel wrote:Same Here, Toolkit mentioned but no magnifying glass Ditto
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Hi shipmates! At last when I've checked my subscription today it said on the "11/06/2010 Sent: Magnifier". So the stock must have arrived at the warehouse. 
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,930 Points: 5,802 Location: UK
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Hi all Sorry for only picking this thread up now I spoke with the warehouse yesterday and was assured that all customers that should have been sent the magnifying glass and all that should have been sent the tool kit, had now had these sent, albeit not necessarily together (combined with the issues, the parcel would be to heavy for Royal Mail, so we split it down into two parcels). Thanks Son of Bulwark for confirming you can see it within ' My Subscriptions'. If any one cannot see it in there, drop a post on this thread and I'll follow up with Customer Services. Admin
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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Thanks admin,
I've checked my subscription it says magnifying glass has been sent also :)
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Rank: Semi-Pro Level 2   Groups: Registered
Joined: 23/04/2010 Posts: 90 Points: 216 Location: Co Durham
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It would be nice to check my details on "MY SUBSCRIPTIONS" but it looks like customer services cant sort the problem out, need i say more. If you dont suceed at first go to the pub
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,930 Points: 5,802 Location: UK
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john burgess wrote:It would be nice to check my details on "MY SUBSCRIPTIONS" but it looks like customer services cant sort the problem out, need i say more. John I've unlocked your account, can you try again. Admin
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 23/04/2010 Posts: 90 Points: 216 Location: Co Durham
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admin wrote:john burgess wrote:It would be nice to check my details on "MY SUBSCRIPTIONS" but it looks like customer services cant sort the problem out, need i say more. John I've unlocked your account, can you try again. Admin Hi admin cant seem to get into my subscriptions at all could you email me with my signing in details thanks john If you dont suceed at first go to the pub
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 23/04/2010 Posts: 90 Points: 216 Location: Co Durham
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Just a quick note for ADMIN i can now access "MY SUBSCRIPTIONS" thanks reguards John If you dont suceed at first go to the pub
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,930 Points: 5,802 Location: UK
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john burgess wrote:
Hi admin cant seem to get into my subscriptions at all could you email me with my signing in details thanks john
John - Looks like you have created two accounts, one is not activated. I've sent you a temporary password, you will be asked to change when you first sign in with it. Admin
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