Tomick wrote:Lacutas wrote:Tomick wrote:Lacutas wrote:Tomick wrote:Lacutas wrote:arpurchase wrote:The official instructions are clear on the response needed for a low power test and with the latest information above on how sensitive the sensors can be to reflections and other factors.
If the sensor reacts as per the instructions it is working fine any other reactions are through the conditions in the place where you are doing the testing.
I'm now going to contact CS for replacements, but tbh I really am not happy with the responses coming from the officials.
The information Mark has provided has come direct from the manufacturer and as they say, after carrying out the tests and checks as described and you feel you still have a fault, then by all means contact c/s for replacement, though no one should request as “just in case” as this depletes stock unnecessarily, which in turn may mean that someone that really needs replacement may have to await stock replenishment. Hi Tomick,
That's the issue though, I honestly don't know whether I have a fault or not. I just want a yes no answer. My sensor is coming on before 500mm, is it a fault? It shouldn't be up to me to determine whether it is or not.
The instructions guideline is around 500mm OK, I guess you're unable to say yes or no for some legal reason so you really are giving me no choice but to assume I have a fault and order replacements.
I can’t say yes or no based on the fact that “around 500mm” is all we have to work with as it’s the manufacturer that has provided this info.
I have asked the manufacturer if it’s specific approx 500mm though I suspect the reply will be the possibility of variance depending on surroundings., let’s see what they say and in the meantime chill. my personal feelings on this, with it saying around 500mm, then i would feel that seeing a reaction anywhere from say 400mm-600mm kind of area would be acceptable, as this is 'around' the 500mm mark to me. thats the way i see it, and my personal understanding of the meaning. i could however be completely wrong.
see what you come back with from the manufacturers tomick. all we want to know is weather 1 meter or further away is still ok, or is this a fault with some of our parts. this is what we are not getting a clear definitive answer for.
i do understand that i personally may need to use a different object to test which i shall try, but that is not the thing that is being asked about.
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