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 Rank: Amateur level 2  Groups: Registered
Joined: 18/03/2017 Posts: 48 Points: 147 Location: Anderson, SC
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I swear deagostini is nuts. I cancelled my subscription last month due to poor customer service and what do they do? Try to charge me again this month. Wth is wrong with y'all ?
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 Rank: Master     Groups: Registered
Joined: 07/07/2015 Posts: 1,292 Points: 3,928 Location: Allentown PA
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Kental wrote:I swear deagostini is nuts. I cancelled my subscription last month due to poor customer service and what do they do? Try to charge me again this month. Wth is wrong with y'all ? Hi I am forum support for the USA. I am sending you a PM. Reply back to the PM and I will look into this matter for you.
DeAgostini kit builds:
Millennium Falcon: 18% Complete
Shelby GT-500: 28% Complete
Thunderbird 2: 13.75% Complete
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Rank: Amateur level 2 Groups: Registered
Joined: 18/03/2017 Posts: 48 Points: 147 Location: Anderson, SC
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No need as I figured y'all would do something like that so I changed my debit card so it would not go through. I just figured I would post here to let others know of the continual issues that go on with y'all. Kental attached the following image(s):
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Rank: Amateur level 2 Groups: Registered
Joined: 18/03/2017 Posts: 48 Points: 147 Location: Anderson, SC
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Has the customer service improved yet with this company. Or are they still running around with such disarray that they can't fulfill orders properly and try to charge people even after canceling subscriptions?
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 Rank: Vice-Master  Groups: Registered
Joined: 12/01/2017 Posts: 572 Points: 1,731 Location: Cambridgeshire
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Never had a problem when I cancelled on the E-Type. I just e-mailed, told them that I was dissatisfied with the order in which they were putting the parts out - which had caused damage to one issue even at that point (Last year some time), and that I might pick up again where I left off sometime this year or next. That was it. No fuss, no drama, no further payments taken. Sorry to hear it's not the same elsewhere. Current Builds
Eaglemoss: Ecto-1, BTTF Delorean [Installing Mods]
Hachette: T800 Endoskeleton
Agora Models Shelby Cobra 427 [Plate 031]
BanDai 1:5000 Imperial Star Destroyer
AMT 1991 U.S.S. Enterprise Bridge [Installing Mods & Lights]
Finished Builds
Deagostini: R2-D2 [Never getting batteries]
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