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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Admin have been made aware of your info.
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Rank: Pro    Groups: Registered
Joined: 17/03/2010 Posts: 215 Points: 617 Location: Blackburn
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Can someone please clarify something, when we re-order the replacement parts do we just get the front wing or both front and rear since both parts affected. Will the parts be pre lacquered or will they be matt and we are expected to spray ourselves.
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 Rank: Super-Elite      Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,923 Points: 14,915 Location: ipswich
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I rang customer services this afternoon.
To be honest, I only mentioned the front wing (doh!) but they were mega-helpful, knew all about the problem and said the parts would be sent out FOC.
If the front wing parts turn out OK with lacquer, I won't worry about the rear wing so much.
Roy.
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 Rank: Semi-Pro Level 2  Groups: Registered
Joined: 09/05/2011 Posts: 78 Points: 236 Location: N.Ireland
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Ahh im fed up with this now.Just gonna spray mine matt black all over and pretend it is the 2008 Ferrari 1st test car.  or Lew Lews after one of his crashes with no wings left on it and sitting on 3 wheels. if i didnt laugh id cry.
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Rank: Pro  Groups: Registered
Joined: 05/04/2011 Posts: 266 Points: 784 Location: Essexshire
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andylangtree wrote:Can someone please clarify something, when we re-order the replacement parts do we just get the front wing or both front and rear since both parts affected. Will the parts be pre lacquered or will they be matt and we are expected to spray ourselves. Quote ''the colour change only affects the front wing components'' They are only talking about the front and no laquer !! beacause there's nothing wrong with the rear  Are my pictures that bad at first posting ? Just thinking as the red will never be the same, Varnish or not...my son knows Ron's godson so maybe he could ask him if the colour is different on the real car ?
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Rank: Pro Groups: Registered
Joined: 17/03/2010 Posts: 215 Points: 617 Location: Blackburn
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Skiddy wrote:andylangtree wrote:Can someone please clarify something, when we re-order the replacement parts do we just get the front wing or both front and rear since both parts affected. Will the parts be pre lacquered or will they be matt and we are expected to spray ourselves. Quote ''the colour change only affects the front wing components'' They are only talking about the front and no laquer !! beacause there's nothing wrong with the rear Are my pictures that bad at first posting ? Just thinking as the red will never be the same, Varnish or not...my son knows Ron's godson so maybe he could ask him if the colour is different on the real car ? Not happy about this, never built a model like this before and certainly never paid in excess of £600 just to be told that faulty parts will be replaced by faulty parts for us to try and match to the rest of the car. I aint any good at spraying and dont really fancy trying on this build. This is a joke and Deag need to step up and replace the front and rear wing in the correct colour and lacquered to match the rest of the build. I do not want to spend this amount of money on a multi coloured car. If we cancel are Deag prepared to refund all money already spent on this build because they have gone against what was advertised.
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Rank: Pro Groups: Registered
Joined: 01/07/2011 Posts: 383 Points: 1,194 Location: Birmingham
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Anyone noticed the rear wing on the deag pictures looks glossy? http://www.model-space.c...k/motors/mclaren/details
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 Rank: Vice-Master  Groups: Registered
Joined: 31/08/2011 Posts: 629 Points: 1,963 Location: Plymouth
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andylangtree wrote:Skiddy wrote:andylangtree wrote:Can someone please clarify something, when we re-order the replacement parts do we just get the front wing or both front and rear since both parts affected. Will the parts be pre lacquered or will they be matt and we are expected to spray ourselves. Quote ''the colour change only affects the front wing components'' They are only talking about the front and no laquer !! beacause there's nothing wrong with the rear Are my pictures that bad at first posting ? Just thinking as the red will never be the same, Varnish or not...my son knows Ron's godson so maybe he could ask him if the colour is different on the real car ? Not happy about this, never built a model like this before and certainly never paid in excess of £600 just to be told that faulty parts will be replaced by faulty parts for us to try and match to the rest of the car. I aint any good at spraying and dont really fancy trying on this build. This is a joke and Deag need to step up and replace the front and rear wing in the correct colour and lacquered to match the rest of the build. I do not want to spend this amount of money on a multi coloured car. If we cancel are Deag prepared to refund all money already spent on this build because they have gone against what was advertised. I am totally with you on this mate! This is just not good enough!!!! 
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Rank: Pro Groups: Registered
Joined: 05/04/2011 Posts: 266 Points: 784 Location: Essexshire
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[quote=only1ianuk]Anyone noticed the rear wing on the deag pictures looks glossy? http://www.model-space.c.../motors/mclaren/details[/quote] Well spotted there mate....also picture 8 of the front wing, but especially the rear...you can see the reflections...that's enough for me. Front and rear in correct shiney colour please.
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 Rank: Beginner Level 2 Groups: Registered
Joined: 19/04/2011 Posts: 17 Points: 41 Location: Wales
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admin wrote:Dear all,
Following our investigations, the colour change only affects the front wing components that were painted red overall.
We recommend that you correct this by one of two options:
1. Overspraying the parts with clear lacquer to obtain a similar finish.
2. If you have already assembled the front wing, it will not be possible to refinish it, we will resupply Issue 1 and 2 parts, and the relevant parts from 3 and 5.
Please call 0845 1489 250 for replacements.
Thank you.
Admin Couple of observations here. Firstly, the "two options" quoted is just one option, phone us for more parts and lacquer them yourself. Don't see an option two there. Secondly, I don't think that DeAgostini has understood all of the required parts. By my reckoning, we need the following: - Front Wing Part 1 - Complete Part 2 - everything but the tyre Part 3 - Underside of nose (can't unscrew this once assembled) Part 6 - Transfers. Part 7 - Front Wing Stays Part 5 for the nose plate would be nice, but can remove this from the old nose. Rear Wing Part 14 - Everything but the Top Camera Part 15 - Complete Part 16 - Complete I notice that no mention has been made from DeAgostini with regard to the rear wing - is that going to be sorted as well? I also believe that for subscribers, this replacement should be automatic, with no waiting for a phone call. Not that I want to deprive those buying from newsagents, but DeAgostini know who the subscribers are, they deliver parts to us each month, they should not be waiting for a call. The problem has been brought to their attention and we will have to attempt to rectify this at our caution. Have the decency to be proactive to your subscribers and get these parts out now. DeAgostini also ship the magazine to the newsagents, how about over the next eight issues, the parts listed above are attached to the existing magazines, everybody gets the parts they require, no one has to hang around on the help line and the help line is not flooded with calls from annoyed customers. Phil
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Rank: Pro Groups: Registered
Joined: 01/07/2011 Posts: 383 Points: 1,194 Location: Birmingham
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Skiddy wrote:[quote=only1ianuk]Anyone noticed the rear wing on the deag pictures looks glossy? http://www.model-space.c.../motors/mclaren/details[/quote] Well spotted there mate....also picture 8 of the front wing, but especially the rear...you can see the reflections...that's enough for me. Front and rear in correct shiney colour please. I completely agree. They need to replace both with the shiny finish! Im not risking botching pieces when i've paid a fortune to Deag for the full finished article. I know we ask a lot of you Tomick, but can you pass this onto Admin, or if admin are watching the thread, please take note and resolve this matter so we can get on with enjoying and otherwise great build! Thanks Ian
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 09/05/2011 Posts: 78 Points: 236 Location: N.Ireland
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OK.So the more we look into this the more worms come out.Camera on top off the air intake is well off colour aswell compared to the sample pictures.My guess is that there will be different colour tints to final red decal stripes aswell.So I think there will be the need for some sort of finish applied.ie wax or clear coat.
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 05/12/2011 Posts: 57 Points: 141 Location: Cannock
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Ive just tried 2 parts and there shiny but still not the same red as the other parts , this fix DOES NOT WORK !!!!!
Please advise on the new fix to this problem, if this is the only option I would like to no if I can return all parts and have a refund ?? Admin advise please
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Rank: Pro Groups: Registered
Joined: 05/04/2011 Posts: 266 Points: 784 Location: Essexshire
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TARDITAS ET PROCRASTINAATIO ODIOSA EST
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Rank: Pro  Groups: Registered
Joined: 08/03/2011 Posts: 245 Points: 726 Location: Norwich
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So it still isn't clear what parts are being replaced, or what the real fix is.  Admin, please clarify which parts we can get replaced & what we have to do to get these parts to match the side-pods. I am getting very disillusioned with this now, please help restore all our faith in what SHOULD be a fantastic model Well spin my nipple-nuts & send me to AlaskaCurrent Builds:McLaren MP4-23Finished007's Aston Martin DB5FinishedMillennium FalconR2-D2BTTF Delorean (Maybe)
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 05/12/2011 Posts: 57 Points: 141 Location: Cannock
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Admin will leave this till we all get fed up of posting, and its swept under the carpet and we all shut up and put up... One reply in 5 pages of post's.
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Rank: Beginner Level 2 Groups: Registered
Joined: 04/03/2012 Posts: 16 Points: 38 Location: Cheshire
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It seems to me this problem is bigger than first thought , considering these parts in question were in the very first edition , should never have happened , I don't agree that we should have to lacquer these parts ourselves, for this amount of money they should be the right colour and sheen through your door.
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Rank: Super-Elite Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,923 Points: 14,915 Location: ipswich
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I'm just thinking.....
Actually, is it possible that only the SIDE PODS are wrong....
IF they matched the front and rear wings, NO PROBLEM!
Maybe the side pods need looking at, and leave the front and rear wings alone.
Roy.
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Rank: Pro Groups: Registered
Joined: 05/04/2011 Posts: 266 Points: 784 Location: Essexshire
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roymattblack wrote:I'm just thinking.....
Actually, is it possible that only the SIDE PODS are wrong....
IF they matched the front and rear wings, NO PROBLEM!
Maybe the side pods need looking at, and leave the front and rear wings alone.
Roy. I guess you haven't read only1ianuk's post #87 I like others on here are only going to accept the the correct solution ie not a wing to sort ourselves, but one as described ( picture proof ) in the original description. Those that have accepted the lesser have decided to do it the other way and make same original colour shiney.
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Rank: Semi-Pro Level 1 Groups: Registered
Joined: 05/12/2011 Posts: 57 Points: 141 Location: Cannock
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If the solution given worked then thats fair enough, but infact i've now tried 3 types of clear and the result is the same, its shiny but still the colours don't match, I think it makes it worse by painting.
ADMIN WHERE NOT GOING AWAY ON THIS ONE !!! The fix does no work ...
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