|
|
 Rank: Pro   Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
|
Just got round to building from Pack 13 and have found I've got two right side window frames and no left.
Have contacted CS by email so hopefully it will get resolved quickly but as the Hummer is no longer in stock... I'll just need to wait and see.
Has anyone else had the problem?
Graham
|
|
|
|
|
Hi Graham, not building this kit but do hope you get the problem resolved very quickly....  Regards Alan
|
|
|
 Rank: Elite      Groups: registriert, Registered Joined: 20/03/2011 Posts: 2,356 Points: 7,122 Location: UK
|
bugsec wrote:Just got round to building from Pack 13 and have found I've got two right side window frames and no left.
Have contacted CS by email so hopefully it will get resolved quickly but as the Hummer is no longer in stock... I'll just need to wait and see.
Has anyone else had the problem?
Graham Not a problem we have encountered before that I am aware of Graham but if you have no luck via email then drop Admin a PM with problem giving as much detail as possible and your account details/address etc and they will resolve it as soon as possible. Spencer
|
|
|
Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
|
Gandale wrote:Hi Graham, not building this kit but do hope you get the problem resolved very quickly.... Regards Alan Hi Alan, Previous issues have been sorted fairly quickly so here's hoping. That said the problem doesn't stop me progressing. 
|
|
|
Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
|
Warthog wrote:bugsec wrote:Just got round to building from Pack 13 and have found I've got two right side window frames and no left.
Have contacted CS by email so hopefully it will get resolved quickly but as the Hummer is no longer in stock... I'll just need to wait and see.
Has anyone else had the problem?
Graham Not a problem we have encountered before that I am aware of Graham but if you have no luck via email then drop Admin a PM with problem giving as much detail as possible and your account details/address etc and they will resolve it as soon as possible. Spencer Thanks for the advice Spencer. I'll give CS the opportunity to resolve, which they have previously, before I contact admin. Graham
|
|
|
Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
|
Email from CS Thank you for your email.
A replacement has been logged. Please allow 14 days for replacement.
Please do not hesitate to contact us should you require further assistance.
Graham
|
|
|
Rank: Pro Groups: Registered
Joined: 04/06/2010 Posts: 332 Points: 1,000 Location: Bannockburn
|
Replacement parts arrived
|
|
|
|
Guest
|
US
