Only 5 emails to customer services, pah! I'm well into double figures. I even eventually got an email address for the supposed head of customer services & sent a very polite email setting out the whole category of errors and asking if they agreed that was unacceptable. That was 2 weeks ago. No reply or acknowledgement. The utter distain with which they treat customersnis staggering.

Now I did get a parcel yesterday with magazines 40-47. Unfortunately there were 3 x part no.45's and no part no.40 included. Would be progress except ive still not been sent issues 36-39. The standard 15 min wait on the phone and they've no idea why 36-39 not sent but sadly 36 and 39'are now out of stock but they will send 37 and 38 and the missing 40. Fact that I cant do anything without 36 sort of passes them by. When will 36&39 be back in stock .... No idea! No DVD. Why, no idea.

Sad thing is, its a great model but all the grief, hassle just sucks the fun out of it. When you spend more time each month calling customer services than actually building the model something is badly wrong.

Best wishes to all long suffering builders

Welcome aboard Neil, maybe a good idea for you to introduce yourself to the members via this link, I'm sure they'd like to welcome you in their own way...

http://forum.model-space...aspx?g=topics&f=103

Regards

Alan

A Video once completed that's the plan

Gil

It does look a lovely model and will be a real focal point when complete.

Next set of issues have arrived, but "unfortunately" there is "an unexpected delay" for issues 52 and 53. These are promised for Mid August. We shall see.

Will be completing what I can shortly and will add some more pictures

Just added the dwarf planet ERIS which is as far as I can go at present.
Decided to line up the planets which has shown up an issue I will need to address.
Some of the planet support arms are out of true, will need to sort this but will wait until the final parts arrive. Seems to be only the supports for planets 9 and 10. Not too sure what the problem is yet.

Picture attached

Two solutions I came up with for the wayward arms. First, file down the end of the grub screws which hold the arm in the collar. They are slightly pointed, if you flatten them they seem to grip the arm better through a slightly larger contact area.
Second, the gear sandwich the collar is attached to may have a degree of wobble on the central column if it is not snug enough to the one above. Once you have the full stack mounted on the base, loosen the screws holding the connecting gear arms on the column and let gravity settle the column layers. Retighten the screws from the top down. Worked for me.
Oh n mind n put a wee spot of oil on the washers etc to reduce resistance.

The Final Parts have arrived so I hope to continue the build shortly. SWMBO has me painting the hall and stairs. A mans gotta do what a mans gotta do

:-) :-) :-) :-) :-)