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 Rank: Pro   Groups: Registered
Joined: 25/01/2012 Posts: 134 Points: 385 Location: Berwick Upon Tweed
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Hi everyone, I bought a full d51 kit from a model shop in Lancaster the other day and have just checked all the parts are there to find that stages 93 to 100 are missing. This would be packs 24 and 25. I have emailed the shop tonight and will call tomorrow but just wondered if worst comes to worst if anyone knows how I would go about ordering these packs from deagostini? It would be great to get any advice on this. Thanks Cheers
Peter
Current builds: Amati 1:200 Hood; D51 200
Bought and on the waiting list: HMS Endeavour's Longboat, 1:90 San Juan Nepomuceno, Titanic Lifeboat,1:200 Bismarck Strip and Rebuild
[b]Built:1:250 Titanic
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Hi Peter, your contract of sale lies with the Shop/Seller and it is down to the Shop to provide the missing parts packs.
Any reason why you did not purchase the kit via our D51 webpage as likely it would be less costly as no doubt the Shop have applied a profit mark-up to sell it and have they provided the instructions for it?
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Rank: Pro Groups: Registered
Joined: 25/01/2012 Posts: 134 Points: 385 Location: Berwick Upon Tweed
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Tomick wrote:Hi Peter, your contract of sale lies with the Shop/Seller and it is down to the Shop to provide the missing parts packs.
Any reason why you did not purchase the kit via our D51 webpage as likely it would be less costly as no doubt the Shop have applied a profit mark-up to sell it and have they provided the instructions for it?
Hi Mr T Thanks for the heads up. I bought it from the shop as I was told it was complete and it was a good price. I have a full instruction manual for it. Is it possible to buy individual packs from deagostini if I need to? Thanks Cheers
Peter
Current builds: Amati 1:200 Hood; D51 200
Bought and on the waiting list: HMS Endeavour's Longboat, 1:90 San Juan Nepomuceno, Titanic Lifeboat,1:200 Bismarck Strip and Rebuild
[b]Built:1:250 Titanic
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Something odd as to why they would sell it at a "good price" which is less than the site cost, which might reflect why it has missing content and possibly they gave up at 23.
I suggest you pursue this with the seller as the orginal sale was with the seller and ourselves, therefore it should be the seller that gets this put right for you or at least provide you with proof of purchase info.
We do not have D51 spares listed for sale as such, we only offer replacement of damaged or missing parts, which if you are not the original buyer, we cannot offer this.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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On looking into this, I'm told that the "full kit" this model retailer in Lancaster had for sale, was for sale on eBay and also has a second completed D51 for sale at the shop.
http://www.lancastermode...51%20200%20steam%20loco
Which if its the same kit sold to you then its very much a case of buyer beware with most things purchased on eBay. But that's not to say you don't have any recourse with the seller if your kit was sold as a full kit..
You might be lucky enough to find what you need on eBay
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 Rank: Master     Groups: Registered
Joined: 19/05/2015 Posts: 1,419 Points: 4,272 Location: Darmstadt, Germany
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I've had two situations like this when grabbing full partworks off of ebay. In both cases it turned out the seller had forgotten to pack in the missing issues/packs. After advising the seller I always received the missing issues a few days later.
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Rank: Pro Groups: Registered
Joined: 25/01/2012 Posts: 134 Points: 385 Location: Berwick Upon Tweed
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Thanks everyone for the input. Thanks tomick for your comments. I am in the process of having it worked out and have been told the missing items will be with me by the start of next week. Fingers crossed that's the end of the matter but only time will tell. Cheers
Peter
Current builds: Amati 1:200 Hood; D51 200
Bought and on the waiting list: HMS Endeavour's Longboat, 1:90 San Juan Nepomuceno, Titanic Lifeboat,1:200 Bismarck Strip and Rebuild
[b]Built:1:250 Titanic
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 Rank: Super-Elite  Groups: Registered
Joined: 17/12/2013 Posts: 3,982 Points: 11,974 Location: NY, USA
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That is a pretty rough looking completed d51 they are selling too.
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 Rank: Beginner Level 1 Groups: Registered
Joined: 12/07/2014 Posts: 6 Points: 30 Location: York, England
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I have been building the D51 for the last two years and have received no parts since part 22 at beginning of February. This was a month late. I have sent loads of emails to customer services and the ones they replied to stated they were forwarding my complaint to the correct department. So I have a nearly finished model with case which without the last three parts making the model worthless. I am hoping you may be able to help
Yours Michael Fred Ashford (PL000144)
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Can I suggest that you contact c/s by phone 0333 300 1516 (8am - 5pm)
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 Rank: Semi-Pro Level 1 Groups: Registered
Joined: 17/04/2010 Posts: 53 Points: 132 Location: Bradford
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I'm in a similar position - up to part 18 and then nothing for a couple of months. I checked with customer support and the said 'out of stock' awaiting new stock. Given we are getting the C-57 it makes me nervous in case they are dropping the D-51 for the C-57 and won't be getting new stock for the D-51. Any one able to clarify if it's going to be restocked or not? Also, if they are getting in new stock for the D-51, why isn't the permanently 'out of sock' Zero getting any new stock? Cheers
Stuntie.
Building: R2D2 and Sovereign of the Seas
Subscribed: Bounty
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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C57 is a new release which has nothing to do with the D51 stock situation.
It can take 12-16 weeks for more stock as manufacturers do not sit on stock and its generally a 12 week minimum.
We still have odd Zero packs left and a few engines but no full kits hence o/s and is not going to be re-stocked.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Update - The stock for D51 arrived late Friday Afternoon and the warehouse are still attending to this, once booked into stock the items will be sent out to customers.
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