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 Rank: Newbie Groups: Registered
Joined: 21/01/2018 Posts: 4 Points: 12
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Anyone else having problems getting issues 45-48 or heard when they will be shipped?
I picked up the complete set of Falcon issues in one go back in December only to find DeAgostini didn't put those issues in my shipment. Called about it that week and was told the month 12 issues would be shipped to me in 6-8 days. 6 to 8 days go by with no shipment, so I called again only to be told they're on back order now and they have no idea when I'll get them.
It's frustrating to spend this much money on a model and then get the runaround as to when I'll get the parts I not only paid for but should have been included in my original shipment.
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,338
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If your a UK based customer, can you PM your details to me and I’ll get this looked into
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Rank: Newbie Groups: Registered
Joined: 21/01/2018 Posts: 4 Points: 12
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Tomick wrote:If your a UK based customer, can you PM your details to me and I’ll get this looked into No, I'm in the US. If you know who to contact to look into this in the US, I'd appreciate it.
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 Rank: Master      Groups: Registered
Joined: 07/07/2015 Posts: 1,292 Points: 3,928 Location: Allentown PA
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I am the US forum support team member. I will send you a PM with the info I need. Once you reply with the info I will send the inquiry.
DeAgostini kit builds:
Millennium Falcon: 18% Complete
Shelby GT-500: 28% Complete
Thunderbird 2: 13.75% Complete
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Rank: Newbie Groups: Registered
Joined: 21/01/2018 Posts: 4 Points: 12
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Metal Mech wrote:I am the US forum support team member. I will send you a PM with the info I need. Once you reply with the info I will send the inquiry. PM sent
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Rank: Newbie Groups: Registered
Joined: 21/01/2018 Posts: 4 Points: 12
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Metal Mech wrote:I am the US forum support team member. I will send you a PM with the info I need. Once you reply with the info I will send the inquiry. No one has contacted me on my end, it's been the usual radio silence. Did you get any information from DeAgostini after passing on my info?
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Rank: Master Groups: Registered
Joined: 07/07/2015 Posts: 1,292 Points: 3,928 Location: Allentown PA
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rmille63 wrote:Metal Mech wrote:I am the US forum support team member. I will send you a PM with the info I need. Once you reply with the info I will send the inquiry. No one has contacted me on my end, it's been the usual radio silence. Did you get any information from DeAgostini after passing on my info? Not yet. It can sometimes take a few day before I hear back anything.
DeAgostini kit builds:
Millennium Falcon: 18% Complete
Shelby GT-500: 28% Complete
Thunderbird 2: 13.75% Complete
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Guest
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US
