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 Rank: Beginner Level 3 Groups: Registered
Joined: 17/03/2010 Posts: 23 Points: 39 Location: South Shields
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My first box of parts arrived today. The majority of the wood components and metal castings seem very good quality, but the bottom part of hull frame 7 was warped and de-laminating. I now have to decide whether to go to the trouble of requesting a replacement from Customer Services, or to try a repair. Has anyone else had problems with poor quality wood?
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Hi Dave, personally I would give CS a call and request a replacement stage 3. Would be better to give them a call rather than email, that way you will get a quicker response. Ensure you have your subscriber number to hand when calling...
On another note, if you resize you pics to 650 x 480 pixels before uploading to the forum then they'll show on your post rather than have members downloading to view..
Regards
Alan
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Suspect it’s just a rogue part as we’ve not had any other such reports. All parts are covered by a free replacement guarantee if faulty.
Would be good to see your build when you get started 
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