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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Azimuth wrote:Any chance of the stock actually arriving, as i get a bad feeling this is not going to resolven and im going to be stuck with a $2000.00 Dud.
Thanks
Azimuth As a subscriber there is legal obligation to supply the entire collection and you will most certainly receive and not be stuck with a dud.
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 Rank: Beginner Level 1 Groups: Registered
Joined: 13/11/2016 Posts: 7 Points: 27 Location: Australia
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Tomick wrote:Azimuth wrote:Any chance of the stock actually arriving, as i get a bad feeling this is not going to resolven and im going to be stuck with a $2000.00 Dud.
Thanks
Azimuth As a subscriber there is legal obligation to supply the entire collection and you will most certainly receive and not be stuck with a dud. Thanks Tomick. The Legal Aid Solicitor said they had a LEGAL obligation as well. Al least if it goes that way i will have a leg to stand on. Thanks Again Azimuth
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Rank: Beginner Level 1 Groups: Registered
Joined: 13/11/2016 Posts: 7 Points: 27 Location: Australia
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Right.
Finally got a reply from modelspace UK and have sent a Paypal payment for missing issues.
Will wait with anticipation to see what happens next.
Sory for not sounding gratefull but after getting the run around for 9 months im not impressed.
Azimuth
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Rank: Beginner Level 2 Groups: Registered
Joined: 28/03/2011 Posts: 13 Points: 39 Location: Liverpool
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In a similar position. I've been waiting for Issue 93 since December last year. I've been in monthly contact with customer services and pretty much get the exact same response on each occasion
'We do apologise for the inconvenience caused and for the delay. Please note that we are awaiting on stock for issue 93 and this request has been escalated to the relevant department.
If you require any additional information, please feel free to contact us.'
Until the last response this week which was a bit more concerning, essentially that they have no idea if more stock will arrive!!!
This was always the major fear for me collecting a partwork and sadly seems to be coming to fruition.
Any advice would be appreciated.
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Hi jj I have sent you a PM. Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Beginner Level 2 Groups: Registered
Joined: 28/03/2011 Posts: 13 Points: 39 Location: Liverpool
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arpurchase wrote:Hi jj I have sent you a PM. Appreciatef
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 Rank: Newbie Groups: Registered
Joined: 27/07/2018 Posts: 4 Points: 12 Location: Canada
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I am having the same situation in Canada. I have paid for my 3rd R2D2 and 5th and 6th Millenium Falcon shipments. A month later they are still telling me they are in stock but have a warehouse problem and can not ship. I find it hard to beleive that a company that only ships its products can have a month long shipping problem. The place that ships my subscriptions is only an hour drive from my house. The contract I agreed to was I pay monthly and they ship monthly. I have paid and fulfilled my part of the contract. Now they have taken this months payment and I still have nothing for last month. This is not right.
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Rank: Beginner Level 2 Groups: Registered
Joined: 29/10/2017 Posts: 11 Points: 36 Location: Ontario, Canada
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Peat33 wrote:I am having the same situation in Canada. I have paid for my 3rd R2D2 and 5th and 6th Millenium Falcon shipments. A month later they are still telling me they are in stock but have a warehouse problem and can not ship. I find it hard to beleive that a company that only ships its products can have a month long shipping problem. The place that ships my subscriptions is only an hour drive from my house. The contract I agreed to was I pay monthly and they ship monthly. I have paid and fulfilled my part of the contract. I'm also in Canada and am having the same problem with my R2 shipment as well. Everything has been smooth for the first 8 months, most issues would ship a day or two after being charged and I'd have it in hand the next day. With month 9 it's now been a month waiting and over the course of that month I've been told by customer service twice that the issues are in stock but due to a warehouse delay it may take a week or two to ship them. I have faith that I'll get my issues but I don't like giving a company %85 Canadian, receiving nothing in return and having to hound the company for updates. They should only charge your order when the item ships and if there's a warehouse delay inform the those effected by the delay.
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Rank: Beginner Level 1 Groups: Registered
Joined: 13/11/2016 Posts: 7 Points: 27 Location: Australia
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Well my Issue 87 finally arrived today(Sunday, Wierd?)
No Magazine but the parts were there.
At least FINALLY i have all 100 issues.
Sorry Deagostini but thats the last thing i ever sign up for again.
Goodbye, Farewell & Amen.
Azimuth.
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Rank: Newbie Groups: Registered
Joined: 29/08/2018 Posts: 3 Points: 9 Location: United Kingdom
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Hi has anyone had word on when the issues will be back in stock? I've been in touch with customer services several times now who have been very unhelpful. The last person I spoke to claimed that I had received all of my issues, whilst i'm still waiting on 5 of them and another binder. Little bit disappointing considering I should have had all the parts around 3 months ago.. but hey ho.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Teloda wrote:Hi has anyone had word on when the issues will be back in stock? I've been in touch with customer services several times now who have been very unhelpful. The last person I spoke to claimed that I had received all of my issues, whilst i'm still waiting on 5 of them and another binder. Little bit disappointing considering I should have had all the parts around 3 months ago.. but hey ho. Which issues?
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Rank: Newbie Groups: Registered
Joined: 29/08/2018 Posts: 3 Points: 9 Location: United Kingdom
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Tomick wrote:Teloda wrote:Hi has anyone had word on when the issues will be back in stock? I've been in touch with customer services several times now who have been very unhelpful. The last person I spoke to claimed that I had received all of my issues, whilst i'm still waiting on 5 of them and another binder. Little bit disappointing considering I should have had all the parts around 3 months ago.. but hey ho. Which issues? Issues 81, 86, 87, 93 and 95
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Rank: Beginner Level 1 Groups: Registered
Joined: 27/01/2017 Posts: 5 Points: 5 Location: United States
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I received month 23 in June and nothing in the last 2 months. I still need month 24 and 25.......
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Hi Dudleydwarf If you pm me your details, I will look into it for you. Regards Mark
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Rank: Newbie Groups: Registered
Joined: 29/08/2018 Posts: 3 Points: 9 Location: United Kingdom
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Has anyone else had any luck with customer services? I'm struggling to believe they don't know when more issues and parts are gonna be in stock
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I have sent you a PM teloda Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Newbie Groups: Registered
Joined: 07/12/2018 Posts: 2 Points: 6 Location: United States
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Hello. I'm in need of some help. I just purchased the complete model nearly a month ago and when it shipped, it was missing issues 85-88, and 97-100, 100A and the wall mount. I've contacted customer service here in the US and their reply was essentially "we are out of stock, and don't know when they will be in stock." I am quite frustrated. I'd love some help to get the remaining issues please.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Refugee wrote:Hello. I'm in need of some help. I just purchased the complete model nearly a month ago and when it shipped, it was missing issues 85-88, and 97-100, 100A and the wall mount. I've contacted customer service here in the US and their reply was essentially "we are out of stock, and don't know when they will be in stock." I am quite frustrated. I'd love some help to get the remaining issues please. Email sales@model-space.co.uk
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Refugee wrote:Hello. I'm in need of some help. I just purchased the complete model nearly a month ago and when it shipped, it was missing issues 85-88, and 97-100, 100A and the wall mount. I've contacted customer service here in the US and their reply was essentially "we are out of stock, and don't know when they will be in stock." I am quite frustrated. I'd love some help to get the remaining issues please. I have sent you a Pm Regards Mark
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Rank: Newbie Groups: Registered
Joined: 07/12/2018 Posts: 2 Points: 6 Location: United States
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Hi Mark, thanks for the pm. I tried to pm you back but your mailbox is full
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