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 Rank: Vice-Master   Groups: Registered
Joined: 06/06/2010 Posts: 566 Points: 1,657 Location: UK
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Just thought I would add a positive note to Customer Services.
Phoned Deag this morning to sort a couple of issues (faulty frame on Yamato & credit for HMS Hood)
Got straight through on phone & spoke to a very helpful chap called Dale, got cut off mid conversation & he promptly phoned me back on my mobile!
He is arranging for the replacement part to be sent & is looking into a refund for my Hood Subscription, was easy & painless.
Well done for excellant customer relations!
Wilfy
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 Rank: Super-Elite    Groups: Registered
Joined: 24/04/2010 Posts: 5,787 Points: 17,662 Location: Stafford, United Kingdom
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Nice post Wilfy  MWG BUILD DIARIES: HMS VICTORY, SOVEREIGN OF THE SEAS, SAN FRANCISCO II, HMS HOOD, HMS ENDEAVOUR LONGBOAT, HMS VICTORY X-SECTION, 007 DB5, NISSAN GTR, CUTTY SARK, RB7, AKAGI, BARK HMS ENDEAVOUR, HUMMER H1, MITSUBISHI ZERO.
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 Rank: Pro  Groups: Registered
Joined: 06/05/2010 Posts: 233 Points: 708 Location: Leigh on Sea
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Well I contacted Admin via a PM with two problems yesterday and they responded within 30 mins. Fixed the first problem and advised me on the the second...Admin have always been good but that was excellent service... Thanks Admin. H.M.S Victory
H.M.S Victory X Section
H.M.S Surprise under the bench
D-51
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Rank: Pro  Groups: Registered
Joined: 25/04/2011 Posts: 165 Points: 471 Location: Glossop
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Wilfy the Sea Dog wrote:Just thought I would add a positive note to Customer Services.
Phoned Deag this morning to sort a couple of issues (faulty frame on Yamato & credit for HMS Hood)
Got straight through on phone & spoke to a very helpful chap called Dale, got cut off mid conversation & he promptly phoned me back on my mobile!
He is arranging for the replacement part to be sent & is looking into a refund for my Hood Subscription, was easy & painless.
Well done for excellant customer relations!
Wilfy
Nice to see this post. Admin, Mr T and customer services have all been to be most helpful to me. Deag have produced a great model and through their Forum have given us all the help and advise we need from time to time. Any real problems which rear their ugly heads every so often to my mind seems to come from the order and despatch company that Deag have on contract. If that was sorted out we would be in clover. First Build HMS Victory and HMS Endeavour Also Krick steam boat "Victoria" Cheers Ivan (Ordinary Seaman) http://www.old-glossop.com
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Rank: Pro  Groups: Registered
Joined: 14/12/2010 Posts: 142 Points: 425 Location: Grantham
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What a pleasant surprise to see a positive post about CS, well done Wilfy and more of the same guys. Contrary to popular belief, CS do try their best for us over demanding subscribers and sometimes stuff goes wrong.
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