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 Rank: Beginner Level 3 Groups: Registered
Joined: 21/07/2010 Posts: 25 Points: 80 Location: Portsmouth
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Hi,
When I recieved issue 57 I checked the parts against the parts list in the mag and found that the 5 wooden strips 1.5 x 6mm , 300mm long are actually only 240mm long. I contacted Deagostini who sent out a replacement issue, only to find that these parts are also only 240mm long. At this time I assumed a misprint in the mag, but upon looking at Tomicks photo's for this issue, it would appear that his are 300mm in length. Anyone else found this, and is it going to cause a problem?
Thanks
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 Rank: Super-Elite      Groups: Registered
Joined: 24/04/2010 Posts: 5,787 Points: 17,662 Location: Stafford, United Kingdom
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I am sure Mr T will answer you and put your mind at rest   MWG BUILD DIARIES: HMS VICTORY, SOVEREIGN OF THE SEAS, SAN FRANCISCO II, HMS HOOD, HMS ENDEAVOUR LONGBOAT, HMS VICTORY X-SECTION, 007 DB5, NISSAN GTR, CUTTY SARK, RB7, AKAGI, BARK HMS ENDEAVOUR, HUMMER H1, MITSUBISHI ZERO.
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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I'm not aware of this coming to light previously, the 1.5x6mm strips should indeed be 300mm long which mine were.
I'll bring this to the attention of the publisher.
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I have checked mine and they are the correct length. “Whenever you find yourself on the side of the majority, it is time to pause and reflect.”
-Mark Twain
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Rank: Super-Elite Groups: Registered
Joined: 24/04/2010 Posts: 5,787 Points: 17,662 Location: Stafford, United Kingdom
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I have checked my parts, they are the right size MWG BUILD DIARIES: HMS VICTORY, SOVEREIGN OF THE SEAS, SAN FRANCISCO II, HMS HOOD, HMS ENDEAVOUR LONGBOAT, HMS VICTORY X-SECTION, 007 DB5, NISSAN GTR, CUTTY SARK, RB7, AKAGI, BARK HMS ENDEAVOUR, HUMMER H1, MITSUBISHI ZERO.
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Rank: Beginner Level 3 Groups: Registered
Joined: 21/07/2010 Posts: 25 Points: 80 Location: Portsmouth
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That's really odd then that I have 2 issue 57's both which are short in length. I guess it's time to call deagostini again.
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,929 Points: 5,799 Location: UK
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Hi, It looks like we have a few rogue issue 57's with incorrect lengths. If yours is one of these, please contact Customer Service for replacement parts. Of those in the office we found one slipped in, so hopefully its a select few that are incorrect. We apologise for the inconvenience.  Thanks Admin
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Rank: Pro  Groups: Registered
Joined: 20/03/2010 Posts: 462 Points: 1,299 Location: Tortuga !
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Mine are short to, thanks for the heads up Happy Building, Russ On the workbench: My Victory Build Diary - Victory Cross Section Build Diary - Black Pearl Build DiaryUnder the Bench: Millenium Falcon, Black Pearl x 2, Coral Victory Cross Section, De Lorean
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 Rank: Elite   Groups: Registered
Joined: 22/03/2010 Posts: 2,065 Points: 6,295 Location: Gorleston-on-sea
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Rank: Beginner Level 3 Groups: Registered
Joined: 21/07/2010 Posts: 25 Points: 80 Location: Portsmouth
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New parts recieved today, thank you so much for your speedy response Admin.
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Rank: Beginner Level 2  Groups: Registered
Joined: 31/05/2010 Posts: 18 Points: 56 Location: Wolverhampton
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I have also found the 5 x 300mm parts to be only 240mm long. I have contacted Deagostini and they are sending replacement parts. If it ain't broke, don't fix itVictory Build Log http://modelshipworld.co...p?t=12467&highlight=
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,929 Points: 5,799 Location: UK
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[quote=jonny7england] Hi there Admin...Just checked the contents of my issue 57 and I have five strips at 240mm long...and because I collect my issues from my newsagent every week, how do I stand regarding getting the correct parts please..
 Hi, Regardless of whether you purchase your copy from a shop or via a subscription,you can contact the customer service dept and ask for a replacement if you parts are incorrect. Please call 0845 1489 213. Calls cost 4p per minute from a landline. Our telephone lines are open Monday to Friday from 9AM to 5PM. Many thanks Admin.
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Thanks admin
Just contacted CS and are sending replacement issue 57
Paul
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 Rank: Semi-Pro Level 2  Groups: Registered
Joined: 29/05/2010 Posts: 79 Points: 210 Location: Normanton
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Thanks Admin for advice, customer services for dealing with problem, and most of all to Iain for pointing it out in the first place. Long way off fitting these, so would not have been aware until it came to that stage.
John
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Rank: Elite Groups: Registered
Joined: 22/03/2010 Posts: 2,065 Points: 6,295 Location: Gorleston-on-sea
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admin wrote:[quote=jonny7england] Hi there Admin...Just checked the contents of my issue 57 and I have five strips at 240mm long...and because I collect my issues from my newsagent every week, how do I stand regarding getting the correct parts please..
Hi, Regardless of whether you purchase your copy from a shop or via a subscription,you can contact the customer service dept and ask for a replacement if you parts are incorrect. Please call 0845 1489 213. Calls cost 4p per minute from a landline. Our telephone lines are open Monday to Friday from 9AM to 5PM. Many thanks Admin. Thanks admin for your prompt reply...I shall contact CS today... Current Builds: Deagostini HMS Victory: Deagostini HMS Sovereign of the seas. Completed Builds: Del Prado: HMAS Bounty: Hachette: RMS Titanic: Del Prado: Cutty Sark...
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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got mine done, thanks Rita:)
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Rank: Elite Groups: Unapproved
Joined: 24/05/2010 Posts: 1,761 Points: 5,351 Location: London & Greece
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Same here so rang CS and lady was very helpful, new issue on it's way.
However one concern that Admin may want to pick up on was that she had no idea that there was a problem with issue 57 until I explained it to her.
She was happy to arrange a replacement issue at which point I suggested that there might be a problem with that one as well (unless DAg have identified and quarantined all the offending issues of in the batch, of course). She would have been happy to keep sending them to me until I got the correct issue.
No intermediate problem to me as I am way behind the pack but wasted cost to DAg, which will of course, be passed on to it's customers.
So it's naturally in the the customers' interest to ensure their suppliers are working efficiently and effectively.
John
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 Rank: Vice-Master Groups: Registered
Joined: 20/04/2010 Posts: 545 Points: 1,536 Location: lossiemouth
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z8000783 wrote:Same here so rang CS and lady was very helpful, new issue on it's way.
However one concern that Admin may want to pick up on was that she had no idea that there was a problem with issue 57 until I explained it to her.
She was happy to arrange a replacement issue at which point I suggested that there might be a problem with that one as well (unless DAg have identified and quarantined all the offending issues of in the batch, of course). She would have been happy to keep sending them to me until I got the correct issue.
No intermediate problem to me as I am way behind the pack but wasted cost to DAg, which will of course, be passed on to it's customers.
So it's naturally in the the customers' interest to ensure their suppliers are working efficiently and effectively.
John how can they pass the cost on when the price of the mag is fixed and the length of the 240 planks are long enought for the job as they are cut to 120 mm longest 8 required NO I AM NOT STICKING UP FOR DEAG
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Rank: Elite Groups: Unapproved
Joined: 24/05/2010 Posts: 1,761 Points: 5,351 Location: London & Greece
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Copper tiles? Next build? Tools?
John
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Rank: Vice-Master Groups: Registered
Joined: 20/04/2010 Posts: 545 Points: 1,536 Location: lossiemouth
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that's if you buy from them 
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US
