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 Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/01/2016 Posts: 96 Points: 292 Location: United Kingdom
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Hi,
I have just received my first pack for the camper van build, the invoice has two account numbers, one is at the top of the page and the other is in the return section of the invoice.
I have tried using these account numbers to add my camper van account to the Deagostini online subscriptions page but neither are recognised.
I am already subscribed to the Deagostini page and can monitor my R2D2 subscription from there.
Are there any ideas which account number to use and why they are not being recognised please?
Best Regards
Keith.
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Your best bet is to give customer services a call on this, I'd call them rather than email as you'll get a quicker response that way. They have all the information at hand to advise and resolve this to enable you to view all your subscriptions within your account.
Regards
Alan
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/01/2016 Posts: 96 Points: 292 Location: United Kingdom
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Thanks Alan,
I contacted customer service and they said the model space account numbers are not compatible with the Deagostini web page, so the account information is not available for the VWSamba van.
Best regards
Keith.
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 Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 339 Points: 1,016 Location: surrey
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I had the same problem Keith. All my builds have been with Deagostini but when I ordered the VW Samba I had to open account with Modelspace so need to check both sites for info on orders. Andy.
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