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Rank: Newbie Groups: Registered
Joined: 07/11/2019 Posts: 4 Points: 2
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I've been working my way through this build and I've discovered some parts missing from issue 38, more accurately I have an additional part but missing another.
I've tried every which way to contact customer support but it seems none existent. They don't reply to emails (unless it's for the X-Wing), and they don't answer the support number (unless it's for the X-Wing).
Essentially it seems they're not interested in supporting past subscriptions.
I've spent a lot of money on this, like I'm sure many of you have, through the subscription and I have all issues I believe without going through every single one of them, I was happy just working through them.
Where do I go from here?
Thanks.
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Your comments have been noted and will see what we can do to get this sorted out for you.....
Regards
Alan
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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RichIOM wrote:I've been working my way through this build and I've discovered some parts missing from issue 38, more accurately I have an additional part but missing another.
I've tried every which way to contact customer support but it seems none existent. They don't reply to emails (unless it's for the X-Wing), and they don't answer the support number (unless it's for the X-Wing).
Essentially it seems they're not interested in supporting past subscriptions.
I've spent a lot of money on this, like I'm sure many of you have, through the subscription and I have all issues I believe without going through every single one of them, I was happy just working through them.
Where do I go from here?
Thanks. Hello, Can you please PM me with your build details? (Which kit, what parts, name, address, subscription number) Thanks! Mark
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Rank: Newbie Groups: Registered
Joined: 07/11/2019 Posts: 4 Points: 2
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PM sent, thank you for your help.
It's more reassuring to see this process is available to us.
I wasn't aware of this process hence my post was moved from the Millennium Falcon build area.
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