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Red light on, but won't work Options
DarrenLB
#1 Posted : 24 November 2019 16:25:54

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Hi, I've powered up my R2 as per instructions, the red light on the front comes on (and stays on), and it makes the brief jerking-forward motion, and the occasional whistle but otherwise won't do anything. None of the other lights come on, even when I have the charger plugged in and on.

Can anyone help please?

Charlie Dude
#2 Posted : 24 November 2019 16:52:33

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The red light is an indicator that the battery charge is below 20% under normal conditions. If you're sure the battery is fully charged and the dome isn't going through the left and right turn to calibrate you should recheck all of your wiring connections to begin with. Did R2 pass all the tests when you were putting him together?

Does he do anything else when you press the arms and ejector buttons?

I found out that you need to make sure you turn off the bottom main power switch when R2's not in use. I left mine on for about 3-4 days and the battery level dropped to the point of the red light coming on when I turned him on to use him, but he did self test without any problems though.
DarrenLB
#3 Posted : 24 November 2019 17:01:12

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Thanks.

All the tests passed ok when I was building it.

It makes sounds when I press buttons 1,2 and 3. And the on and off functions work with button 6.

Its just that there is no other movement or function of the lights (other than the red light on the front permanently on and the blue interior lights on the feet at the back). Even when plugged in.

I'm not sure whether it could be a battery problem? As you say, the red light is an indicator of 20% or less power, although it doesn't seem to charge when plugged in (i.e. no other lights come on).
Charlie Dude
#4 Posted : 24 November 2019 17:16:58

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I found out that while the charger is plugged in, he doesn't do anything when you turn him on, other than his lights to indicate he's charging(flashing purple), and when he's fully charged(solid blue).

If you're not getting any dome movement, the first thing you should check is the dome motor wiring. All of the self checks have to pass or nothing will work.

There are parts that the instructions didn't tell you to do, like check the dome motor to make sure it works. It didn't even have you check both leg motors. Don't know why, but I tested everything.

Doesn't sound like fun, but you're going to have to recheck all of your wiring if everything passed the tests.

There's troubleshooting guide that pertains to the dome not moving: https://www.dropbox.com/...0Issues%20Guide.pdf?dl=0
DarrenLB
#5 Posted : 24 November 2019 18:08:44

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I think I've worked it out: I think I had the head motor connection into the MCU around the wrong way. It now moves (albeit sometimes jerkily), connects to the phone, other lights work, recognises face.

What makes me think this was the problem is that the head moved really fast and slammed into the end position, as described here:http://forum.us.model-space.com/default.aspx?g=posts&t=30247

Looks like I'll need to get a new head motor, and maybe MCU.

Thanks for helping me.
Charlie Dude
#6 Posted : 24 November 2019 18:15:59

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My dome moves slowly to the right to the stop and then moves slowly to the left all the way to the stop, then it centers facing forward.

You'll also find out that if the dome is physically moved after he boots up, it will slam into the stops, which requires rebooting to cure.

I posted the troubleshooting link at the end of my previous post.

Sounds like you're on your way, good to hear!
DarrenLB
#7 Posted : 24 November 2019 18:34:32

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Thanks. I'm also now wondering if I have a leg motor/ control problem as movement is jerky. Or that could be caused by MCU being wrecked. I have a nasty feeling it might be a trial and error process of buying various replacement issues.

Thanks again.
Charlie Dude
#8 Posted : 24 November 2019 18:54:16

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If you can narrow it down to what the problem is and you need any parts, they'll send you them free of charge. Just call C/S and explain the problem. I'm waiting for a PCB from issue 99 because of connectivity issues

How's the head move now after you've booted it up a few times? Does it drive forward, backward, turn left, and turn right? Do the arms and ejector work?. It could be the stop sensors for the dome also?
DarrenLB
#9 Posted : 24 November 2019 21:06:08

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Charlie Dude wrote:
If you can narrow it down to what the problem is and you need any parts, they'll send you them free of charge. Just call C/S and explain the problem. I'm waiting for a PCB from issue 99 because of connectivity issues


I might try, although my success with CS on other matters hasn't been good.

Charlie Dude wrote:
How's the head move now after you've booted it up a few times? Does it drive forward, backward, turn left, and turn right? Do the arms and ejector work?. It could be the stop sensors for the dome also?


It turns fine, but going forwards was jerky. I've figured out that the front foot was getting stuck on carpet: it went forward fine on flat lino floor. It might mean the front foot needs some kind of adjustment.

The head still spins around at high speed and bangs into its limit. So I'm pretty confident its the head/dome motor.
Charlie Dude
#10 Posted : 25 November 2019 00:02:26

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I haven't had any problems getting replacement parts. I had to order issue 37 for a replacement ejector motor that was bad and it took almost 3 weeks. It's been almost 2 weeks now since I ordered issue 99 for the PCB, so it should be showing up this week.

Yeah, that center front wheel doesn't like any piled carpet, it's pretty small and doesn't want to turn.

There is a post on here somewhere that addresses the head issue you have, besides the trouble shooting guide, I seem to remember it having something to do with stop sensors and how to correct it?

Good luck!

DarrenLB
#11 Posted : 25 November 2019 11:47:28

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Thanks very much. I'll post an update in a few days to let you know how I get on.

(hopefully this convo might be of use in the future to others too)
R2D2Nut
#12 Posted : 25 November 2019 14:29:30

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Ok. I am not the expert R2 specialists here. I can only relate my experience.

I too, had the head slamming experience. As it turns out, it was the head motor that was at fault. I first had the MCU replaced and that was NOT the problem. I then replaced the head motor and that was it. It appears that what is happening it that that hall effect sensor on the motor is defective and can not detect the motor movement so it can not regulate the speed of the motor and just slams the motor full speed in the direction it is directed.

So, I would call customer service and have them send a replacement issue of #37 (I think). I would probably with until an admin or someone of more authority (Mark Warren?) gives you the go ahead.

Just MHO.
Fred

DarrenLB wrote:
I think I've worked it out: I think I had the head motor connection into the MCU around the wrong way. It now moves (albeit sometimes jerkily), connects to the phone, other lights work, recognises face.

What makes me think this was the problem is that the head moved really fast and slammed into the end position, as described here:http://forum.us.model-space.com/default.aspx?g=posts&t=30247

Looks like I'll need to get a new head motor, and maybe MCU.

Thanks for helping me.

Markwarren
#13 Posted : 25 November 2019 20:24:34

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It does sound like a new head motor is needed. Having the cables in the wrong way can sometimes damage either the motor or the MCU.
With regards to running your R2 on carpet, be carful, as it is really designed to run on hard flat surface. The jerking can sometimes topple him over and may damage the unit.
Hope you get it sorted very soon.Cool ThumpUp

Mark
R2D2Nut
#14 Posted : 26 November 2019 02:03:51

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Hey! I got my first diagnosis right BigGrin

Markwarren wrote:
It does sound like a new head motor is needed. Having the cables in the wrong way can sometimes damage either the motor or the MCU.
With regards to running your R2 on carpet, be carful, as it is really designed to run on hard flat surface. The jerking can sometimes topple him over and may damage the unit.
Hope you get it sorted very soon.Cool ThumpUp

Mark

Iggie9
#15 Posted : 28 April 2020 12:54:59

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I don't have the head slamming issue but my issue is the head doesn't rotate on power up, but if I have the charging cable plugged in, it does.

Does this sound like a motor issue (if the motor works as expected when the charging cable is plugged in?)

I have check and re-seated most of the cables and the issue is still there and I am at the end of my tether
Markwarren
#16 Posted : 28 April 2020 18:28:50

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If the head rotates when the power cable is in, then the motor should be okay. It is difficult diagnosing a problem as I’m not there to see what happens. Normally when you plug the power cable in, it should only charge the batteries, no head movement. It sounds like a cable mixed up on the MCU.
Also other things to check.
Do they have the required battery capacity. Over 2000 mAh capacity (recommended 2600-2800 mAh but can be over).
What colour light is shown when you start him up. Not with the power cable connected.
Just check the cables again, making sure they are the right way and the the pins are all in, particularly the cables in the MCU, making sure you have the right cables in the right slot.

The last thing to check is what power is coming out the battery box.
The link to the troubleshooting and how to check the power is here.
https://forum.model-space.co.uk/...aspx?g=posts&t=32756

Good luck

Mark
R2D2Nut
#17 Posted : 29 April 2020 12:22:57

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I predict the day that we will be taking our bot into the local Bot Garage for servicing and lube change....LOL JiffyBot


Markwarren wrote:
If the head rotates when the power cable is in, then the motor should be okay. It is difficult diagnosing a problem as I’m not there to see what happens. Normally when you plug the power cable in, it should only charge the batteries, no head movement. It sounds like a cable mixed up on the MCU.
Also other things to check.
Do they have the required battery capacity. Over 2000 mAh capacity (recommended 2600-2800 mAh but can be over).
What colour light is shown when you start him up. Not with the power cable connected.
Just check the cables again, making sure they are the right way and the the pins are all in, particularly the cables in the MCU, making sure you have the right cables in the right slot.

The last thing to check is what power is coming out the battery box.
The link to the troubleshooting and how to check the power is here.
https://forum.model-space.co.uk/...aspx?g=posts&t=32756

Good luck

Mark

Markwarren
#18 Posted : 29 April 2020 14:23:55

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R2D2Nut wrote:
I predict the day that we will be taking our bot into the local Bot Garage for servicing and lube change....LOL JiffyBot


LOL LOL Don,t think they’ll need to social distance.Laugh LOL LOL
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