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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Pack 4 just arrived, minus 1 bag of parts, the wheel arches. Let's hope it doesn't take forever to send the parts out.
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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just got off the phone with customer services, seems like I'm not the only one, a few other customers have had the same problem due to missing stock. Let's hope that in future, if this happens again, that they put a note with the delivery explaining the problem. I understand that at times problems do happen, but it would be good customer service to keep us informed.
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Anyone received their missing part yet?
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Rank: Beginner Level 2 Groups: Registered
Joined: 07/08/2014 Posts: 17 Points: 50 Location: london
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pack 5 has the missing wheel arches
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Just received mine, wheel arches are there, sadly they managed to cock up the rest of the delivery, they've managed to send me parts from another partwork. Just been on the phone with CS, seems like another system wide screw up, hopefully I won't have to wait another month for the right parts. Did anyone else on this forum get the wrong parts as well?
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Rank: Beginner Level 3 Groups: Registered
Joined: 29/07/2018 Posts: 22 Points: 58
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Yes I have just received Fiat pack 5, which has the missing wheel arches and the fuel tank (Part25) for the Fiat. It also has four parts for the MIG 29 which I think are from the MIG pack 5. (I am also building the MIG being a devil for punishment!) Talking to Customer Services this is a general problem that they are aware of. They get the packs as sealed boxes from the distributers
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Rank: Pro Groups: Registered
Joined: 27/10/2012 Posts: 146 Points: 427 Location: London
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Aerod wrote:Yes I have just received Fiat pack 5, which has the missing wheel arches and the fuel tank (Part25) for the Fiat. It also has four parts for the MIG 29 which I think are from the MIG pack 5. (I am also building the MIG being a devil for punishment!) Talking to Customer Services this is a general problem that they are aware of. They get the packs as sealed boxes from the distributers At least they were quick in sending the postman around to collect the wrong parts. Looks like we'll have to wait till next months delivery for the correct parts to arrive, hoping that they don't cock up again. Like you, I have other partworks to keep me busy, so no big deal.
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Rank: Newbie Groups: Registered
Joined: 23/05/2021 Posts: 3 Points: 9
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Can anybody help I have had issue 2 missing since February because they have sent the wrong packs to every one I can not move forward with this and till I get pack 2 I have spoke to customer service and keep getting told out of stock and Italy are on lock down and don't know when they will arrive I am thinking of cancelling it it been months now and I want to start building it any help will would be brilliant
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