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goddo
#1 Posted : 31 May 2020 10:40:59

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Can anyone advise me please?
I bought the HMS Victory full kit and have meticulously kept all the issues safe in plastic storage boxes.
Unfortunately I haver now discovered that issues 58 and 60 have either parts either missing or damaged.
My main problem at the moment is the 2mmx12mm bulwark capping strips that are totally missing and the 2mmx10mm strips so badly cut that I can't use them.
How easy will it be to order replacement issues and who do I contact to order them, please?
Thanks.
Chris
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andali15
#2 Posted : 31 May 2020 12:23:11

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Ring customer services at Deagostini. Always found them helpful in replacing damaged/missing parts. Have you customer number name part number for items needed ect. Good luck. Andy.
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goddo
#3 Posted : 31 May 2020 12:34:38

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Thanks, Andy.
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admin
#4 Posted : 31 May 2020 15:42:26
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Also, shoot an email to;

Customerservice@model-space.com

Lastly, shoot me a PM with your details, and I’ll follow up on my end.
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goddo
#5 Posted : 31 May 2020 18:51:21

Rank: Master
Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red MedalOutstanding Build: An award for an outstanding build
Groups: Registered

Joined: 21/04/2011
Posts: 1,039
Points: 3,140
Location: Buckinghamshire
Thanks for all the advice and help guys.
As a matter of fact I had a message from customer services this afternoon to say that they are in the process of getting some replacement parts sent to me.
Very good service, especially as it's Sunday as well. BigGrin BigGrin
Couple of days (hopefully) and I can continue with capping.
Chris
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