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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,908 Points: 5,740 Location: UK
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Kev, if you scroll down to the bottom, you’ll find pictures of all the parts laid out. I screenshot them, print ‘em out, and check them off as I’m inventorying them. MFH has pics posted for most of the kits in 1/12. They are a lifesaver! https://www.modelfactory...com/SHOP/K509_K510.html
Stay well! Mark
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 Rank: Master       Groups: Registered
Joined: 25/11/2018 Posts: 1,256 Points: 3,791 Location: Southeast UK
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,908 Points: 5,740 Location: UK
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Hi Kevin,
I inventoried a kit yesterday, and was missing 17 parts, including THE FRONT WINDSCREEN!! It must have been someones first, or last day...
I have had very good luck with getting parts. I have a couple different email addresses I use though. Only Kyoko-san and Ernie speak English however. I'll usually follow up with a call to Ernie. He is Canadian, and is VERY cool to deal with.
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Rank: Master Groups: Registered
Joined: 25/11/2018 Posts: 1,256 Points: 3,791 Location: Southeast UK
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Thanks for your feedback Mark very useful and much appreciated. Would you be able to PM me the contact details for Kyoko-san and Ernie? Preferably email addresses if you have them as I'm not sure how expensive it is to ring Japan direct from the UK?
Sorry to hear that you have so many parts missing from that one kit. Kind of outrageous really given the high cost of these kits! Why don't they appoint a few employees to double check that the kits have their full compliment of parts, once a firm order has been placed and before they are actually despatched? Not good for encouraging repeat business if you ask me!?
Thanks again Mark.  
Kev.Per Ardua Ad Astra
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 Rank: Super-Elite  Groups: Registered
Joined: 17/12/2013 Posts: 3,982 Points: 11,974 Location: NY, USA
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I have a few MFH kits and it is quite rare to have missing parts IME and they are usually very quick to send you replacement parts at least in my experience.
Carl
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 Rank: Elite Groups: Registered
Joined: 13/02/2011 Posts: 2,227 Points: 6,801 Location: UK
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Hi Kev, Sorry to read about all the missing parts it is such a shame when you receive a kit a find you have parts missing, and that kit is expensive too, looking forward to your next post and seeing your build progress. Best regards Trev Work in progress: Tombstone (Scratch) - San Francisco 2. -The Mayflower ( scratch by plan).
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Rank: Super-Elite  Groups: Registered
Joined: 31/05/2010 Posts: 5,679 Points: 17,011 Location: Wiltshire
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Kev Really sorry to hear you have parts missing- i know just how frustrating and annoying that can be. Hope you get it sorted and can press on with your build. Kind regards Tony Happy Modelling
BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
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Rank: Super-Elite   Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,224 Points: 12,817 Location: ipswich
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Hello there. I'm sure that you'll get the missing parts sorted but I agree, it's very frustrating even when you might not need those parts for ages. Still - looking forward to seeing your epic when it's all sorted. 
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Rank: Master Groups: Registered
Joined: 25/11/2018 Posts: 1,256 Points: 3,791 Location: Southeast UK
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Thanks for looking in and your comments Carl, Trev, Tony and Roy, very much appreciated as always. Mark (admin) has very kindly given me details for the correct people to speak to at MFH in Japan (thanks Mark), whom I will be emailing when they return to work around the 6th of January. From the feedback that I've received from various members on here who've experienced the customer service at MFH, I've no doubt that my parts problem will be resolved shortly. I have plenty to continue with on this model whilst I'm waiting, so it won't hold things up.
I have done more to the engine since my last update and will hopefully be posting up the details for all to see in the next day or two. I would have done it before now, but I was diagnosed as being Covid 19 'positive' on Boxing Day, and have been quite unwell since, though I'm feeling a bit better today so hopefully I'm on the mend - wouldn't wish this awful virus on anybody!
Thanks everybody, here's to the end of an awful 2020 and hopefully the start of a much better 2021!
Happy New Year everybody and stay safe!
Kev.Per Ardua Ad Astra
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Rank: Super-Elite  Groups: Registered
Joined: 20/10/2016 Posts: 4,504 Points: 13,548 Location: Wiltshire
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Hi Kev, great start and you will surely do this kit justice and turn it into a stunning piece. I love MFH kits, but don't own one, so watching your build vicariously! Regards, Phil W. Completed projects: 1/43 scale Bedford HA van / 1/43 scale MG TD sports car
Current projects: 1/48 scale U-boat [U230]
Future projects: 1/148 scale railway diorama / 1/50 scale R/C Volvo F89 logging truck / 1/148 scale Thunderbirds Fireflash
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Kev the Modeller wrote:Thanks for looking in and your comments Carl, Trev, Tony and Roy, very much appreciated as always. Mark (admin) has very kindly given me details for the correct people to speak to at MFH in Japan (thanks Mark), whom I will be emailing when they return to work around the 6th of January. From the feedback that I've received from various members on here who've experienced the customer service at MFH, I've no doubt that my parts problem will be resolved shortly. I have plenty to continue with on this model whilst I'm waiting, so it won't hold things up.
I have done more to the engine since my last update and will hopefully be posting up the details for all to see in the next day or two. I would have done it before now, but I was diagnosed as being Covid 19 'positive' on Boxing Day, and have been quite unwell since, though I'm feeling a bit better today so hopefully I'm on the mend - wouldn't wish this awful virus on anybody!
Thanks everybody, here's to the end of an awful 2020 and hopefully the start of a much better 2021!
Happy New Year everybody and stay safe!
Kev.
Hi Kev. Only just seen your missing parts saga. It's happened to me with MFH but they're always very quick and courteous to supply the parts. I've always emailed Kyoko for those and replacement parts that I may have messed up ( luckily not too often ).
Malc.
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Rank: Master Groups: Registered
Joined: 25/11/2018 Posts: 1,256 Points: 3,791 Location: Southeast UK
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Hello Phil and Malc,
Thanks for looking in and your comments guys, very much appreciated as always. I have now sent emails to Japan and am waiting to hear back from them about replacement parts, though I don't think it's going to be a major problem. It'll just take a little time to sort itself out?
Currently recovering from Covid 19 but will be back on this with a new update very soon!
Kev.Per Ardua Ad Astra
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Rank: Master Groups: Registered
Joined: 25/11/2018 Posts: 1,256 Points: 3,791 Location: Southeast UK
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Rank: Super-Elite Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,224 Points: 12,817 Location: ipswich
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Looking really great Kev. Definitely one of the best looking F1 cars from the past. 
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Rank: Superelite  Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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Love this build! One day.....maybe one day....
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Rank: Super-Elite Groups: Registered
Joined: 17/12/2013 Posts: 3,982 Points: 11,974 Location: NY, USA
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Great start.That engine looks amazing
Carl
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That engine looks superb Kev. Mark
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Rank: Super-Elite Groups: Registered
Joined: 20/10/2016 Posts: 4,504 Points: 13,548 Location: Wiltshire
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The engine looks the absolute business! Regards, Phil W. Completed projects: 1/43 scale Bedford HA van / 1/43 scale MG TD sports car
Current projects: 1/48 scale U-boat [U230]
Future projects: 1/148 scale railway diorama / 1/50 scale R/C Volvo F89 logging truck / 1/148 scale Thunderbirds Fireflash
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Beautiful progress Kev... have no doubt she'll look amazing when done....  Regards Alan
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Rank: Elite  Groups: Registered
Joined: 14/10/2014 Posts: 1,715 Points: 5,087 Location: Leicester england uk
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Hi engine looks great, I'd luv one of these to do but it beyond my skill level,cheers mick. Builds hms victory, suzuki gsx 1300 R hayabusa, honda C B 750, lamborghini countach L P 500 S, tamiya 1/16 rc full option tiger 1 tank,
built, Mclaren M P 4 - 23. Occre london tram,
Stash.airfix 1/24 mosquito. Diag Virginia schooner, tamiya 1/6 honda 750, tamiya 1/35 famo, tamiya 1/35 flak 88.
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