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 Rank: Super-Elite        Groups: Registered
Joined: 31/05/2010 Posts: 5,679 Points: 17,011 Location: Wiltshire
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I had a “weird” email today. Almost thinking is a phising attempt looking at the way the company name seems to have been cut and pasted into the email. Its come from the following email account but it still concerns me. customer.service@deagostini.co.ukWe are reaching you from Customer Service Model Space – De Agostini regarding the collection you have with us. Please kindly note that in the last months, we haven’t received the payment for the next parcel of your collection. We would like to ask you if you are still interested in completing your subscription. Moreover, if there are problems of any kind or related to the payment, please don’t hesitate to contact us, we will be happy to help you. We kindly ask you to give us feedback within April 5th, 2022. Thank you for your time and for choosing Model Space, Have a nice day! Model Space – De Agostini Customer Service Just so pleased i have nothing running now. Tony Happy Modelling
BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
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Rank: Superelite  Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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 Rank: Semipro Level 2 Groups: Registered
Joined: 03/06/2020 Posts: 86 Points: 247 Location: Lichfield
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I had the same message and thought it was a bit dodgy as well but a call to C/S confirmed it’s authenticity
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,906 Points: 5,734 Location: UK
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There are still issues with old cards and so on. GlynD, Glenn will be getting with you.
Mark
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 Rank: Master  Groups: Registered, Moderator, Forum Support Team Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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admin wrote:There are still issues with old cards and so on. GlynD, Glenn will be getting with you.
Mark Message sent earlier yesterday 
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Rank: Master Groups: Registered, Moderator, Forum Support Team Joined: 25/03/2011 Posts: 1,027 Points: 3,075 Location: Lincolnshire
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Dear all, Checking now for the status of parts, will update as soon as I have something. Regards Glenn
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Rank: Member
Groups: Registered
Joined: 09/06/2021
Posts: 17
Points: 51
Location: MN
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That is good news Glenn. I have received no email yet  but again I did call in to CS in November to update my info. So maybe I will not get an email? Thanks for the news Bryan “Do I dare Disturb the universe? In a minute there is time For decisions and revisions which a minute will reverse.” ― T.S. Eliot
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 Rank: Beginner Level 1 Groups: Registered
Joined: 26/01/2021 Posts: 7 Points: 21 Location: Leander, TX
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UPDATE
I just received a shipping notice from DeAgostini Publishing that my month 15 and 16 packages are on the way!
It only took a year and a half. I'll try to keep my excitement in check until I actually have them in my grubby hands, but apparently there is hope!
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 Rank: Newbie Groups: Registered
Joined: 20/08/2021 Posts: 3 Points: 9
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I also got an email stating pack 15 and 16 were on the way. Got pack 16 today. Hopefully this was not a late April fool’s joke. Says pack 15 should be here Monday. So only a year and some change late.
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Rank: Beginner Level 1 Groups: Registered
Joined: 26/01/2021 Posts: 7 Points: 21 Location: Leander, TX
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Well MrEsteban keep your head up. I got my pack 16 first as well. The tracking number on that package was different from the one in my email, so I held out hope. Today, after over a year and a half. I finally received the mythical pack 15! 
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,906 Points: 5,734 Location: UK
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Please see my edit to the title of this topic…. Cheers, Mark
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Rank: Superelite Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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Ummm.... so available in the US eh? We here in the UK are a lot nearer to Italy than you, so you would have thought... 
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Rank: Administration  Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 7,946 Points: 23,024 Location: East midlands
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CaptnBirdseye wrote:Ummm.... so available in the US eh? We here in the UK are a lot nearer to Italy than you, so you would have thought... Just hope your parts are not coming via DHL.  Cargo plane video (thankfully nobody hurt  ): https://www.theguardian....way-in-costa-rica-video
Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Superelite Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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delboy271155 wrote:CaptnBirdseye wrote:Ummm.... so available in the US eh? We here in the UK are a lot nearer to Italy than you, so you would have thought... Just hope your parts are not coming via DHL. Cargo plane video (thankfully nobody hurt ): https://www.theguardian....way-in-costa-rica-video
Regards delboy271155 (Derek) You don't suppose the UK stock of Falcon deliveries was on that plane......
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Rank: Member
Groups: Registered
Joined: 09/06/2021
Posts: 17
Points: 51
Location: MN
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Hey all, Just checked my email about 30 minutes ago and found an email from DeAgostini in my spam box. Saying pack 15 and 16 has shipped.  The best part is when I checked tracking it was out for delivery today. And 20 minutes later pack 16 was on my doorstep. Hoping that pack 15 will be here in a few days as someone had posted they also received pack 16 a few days before 15. Will let you all know when pack 15 shows up.  “Do I dare Disturb the universe? In a minute there is time For decisions and revisions which a minute will reverse.” ― T.S. Eliot Bryan
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Rank: Superelite Groups: Registered
Joined: 10/05/2010 Posts: 2,608 Points: 7,519 Location: Lincolnshire
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Well at least the US seems to be getting THEIR deliveries!!! 
Just putting it out there….but has anyone from the UK had ANY deliveries for the Falcon since what? 2019?
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,906 Points: 5,734 Location: UK
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Topic locked.
Guys, I know you are getting heartburn over the US getting parts, and you-all in the UK aren’t. However, continuing to moan about it doesn’t accomplish much. At. All.
I’ve asked Italy, and I’ll post the reply as soon as I get it.
Mark
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US
