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 Rank: Newbie Groups: New Members, Unapproved Joined: 12/12/2021 Posts: 1 Points: 3 Location: Northern Ireland
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Does anyone know what is going on with the Rossi model, i haven't received any parts in months and every time i phone i'm told its payment issues in Italy with deagostini, i feel i'm being fobbed off with excuses, all i want is to finish my model that is almost half way complete, can anyone shed any light to whats going on.
Many thanks
Phil
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,904 Points: 5,725 Location: UK
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Hi Phil,
There were indeed payment issues. You should have received an email/snail mail from DeAgostini, prompting you to update your payment info. There is another letter headed out as well.
Shoot me a PM with your account details, and I’ll send it to the appropriate people.
Best,
Mark
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 Rank: Amateur level 2 Groups: Registered
Joined: 14/09/2020 Posts: 43 Points: 135 Location: Pittsburgh, PA USA
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Similarly, my Jaguar E-type monthly shipments also came to a halt a few months ago about 1/2 through model. No answer from customer service when emailed them, told "it must be supply chain issues" when I called. They had no idea of when it might improve. Wish there was some kind of official communication, but I guess I just wait at this point.
Matt
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