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 Rank: Beginner Level 1 Groups: Registered
Joined: 20/01/2022 Posts: 8 Points: 33 Location: NJ
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I have sent at least 2 emails regarding replacing a part in Phase 54, Pack 07 for the Ferrari 312T4 with no response. I ordered another Phase a month or so ago with no problems I even used their updated customer service email customer.service@deagostini.co.uk
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 Rank: Super-Elite        Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,504 Points: 13,672 Location: ipswich
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If you have your sub details, address, kit details and parts required etc, let me know via PM.
I'll pass it on to top Admin who will look into it.
All the best, Roy.
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 Rank: Newbie  Groups: Registered
Joined: 27/04/2020 Posts: 4 Points: 12 Location: Spring Hill, FL
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I have read many complaints about contacting Customer Service. I am in the U.S. and have had excellent response form CS. They have responded within a day and followed through with their actions. I have simply filled out the contact form.
Maybe the key is to contact the U.S. office if you are in the U.S.
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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gdub wrote:I have sent at least 2 emails regarding replacing a part in Phase 54, Pack 07 for the Ferrari 312T4 with no response. I ordered another Phase a month or so ago with no problems I even used their updated customer service email customer.service@deagostini.co.uk Contacting UK CS will do you no good if you’re in the US. Give the US CS number a call, and you’ll get taken care of. Mark
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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gdub wrote:I have sent at least 2 emails regarding replacing a part in Phase 54, Pack 07 for the Ferrari 312T4 with no response. I ordered another Phase a month or so ago with no problems I even used their updated customer service email customer.service@deagostini.co.uk Contacting UK CS will do you no good if you’re in the US. Give the US CS number a call, and you’ll get taken care of. Mark
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Guest
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US
