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Cannot get in touch with Model Space Options
gdub
#1 Posted : 05 April 2022 20:06:56

Rank: Beginner Level 1

Groups: Registered

Joined: 20/01/2022
Posts: 9
Points: 33
Location: NJ
I have sent at least 2 emails regarding replacing a part in Phase 54, Pack 07 for the Ferrari 312T4 with no response. I ordered another Phase a month or so ago with no problems
I even used their updated customer service email

customer.service@deagostini.co.uk
roymattblack
#2 Posted : 05 April 2022 20:28:23

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If you have your sub details, address, kit details and parts required etc, let me know via PM.
I'll pass it on to top Admin who will look into it.

All the best, Roy.
oldrockerdan
#3 Posted : 07 April 2022 11:37:27

Rank: Newbie


Groups: Registered

Joined: 27/04/2020
Posts: 4
Points: 12
Location: Spring Hill, FL
I have read many complaints about contacting Customer Service. I am in the U.S. and have had excellent response form CS. They have responded within a day and followed through with their actions. I have simply filled out the contact form.
Maybe the key is to contact the U.S. office if you are in the U.S.
admin
#4 Posted : 13 September 2022 19:48:16
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,777
Points: 5,444
Location: Nevada, US
gdub wrote:
I have sent at least 2 emails regarding replacing a part in Phase 54, Pack 07 for the Ferrari 312T4 with no response. I ordered another Phase a month or so ago with no problems
I even used their updated customer service email

customer.service@deagostini.co.uk



Contacting UK CS will do you no good if you’re in the US. Give the US CS number a call, and you’ll get taken care of.

Mark
“Never let the future disturb you. You will meet it, if you have to, with the same weapons of reason which today arm you against the present.”

Marcus Aurelius
admin
#5 Posted : 13 September 2022 19:48:17
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,777
Points: 5,444
Location: Nevada, US
gdub wrote:
I have sent at least 2 emails regarding replacing a part in Phase 54, Pack 07 for the Ferrari 312T4 with no response. I ordered another Phase a month or so ago with no problems
I even used their updated customer service email

customer.service@deagostini.co.uk



Contacting UK CS will do you no good if you’re in the US. Give the US CS number a call, and you’ll get taken care of.

Mark
“Never let the future disturb you. You will meet it, if you have to, with the same weapons of reason which today arm you against the present.”

Marcus Aurelius
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