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danielr192
#1 Posted : 04 June 2022 16:43:07

Rank: Beginner Level 1

Groups: Registered

Joined: 26/01/2021
Posts: 7
Points: 21
Location: Leander, TX
So where can I log into my account and get order info? I've tried my login at deagostini.com and fanhome.com but no dice.

I received my ship notice for this month, but only received 1 of 2 packages, but I don't know who to contact regarding the shipping error.

Any suggestions would be appreciated.
mrozear
#2 Posted : 02 August 2022 01:51:55

Rank: Newbie

Groups: New Members, Unapproved

Joined: 21/09/2021
Posts: 2
Points: 6
Location: US
+1 to this
My last shipment arrived in March, short one of the two packages.
Alarming to try to go to the website in and see a big "gone" message.
How can we get more info about our subscriptions?
Xris
#3 Posted : 02 August 2022 04:58:51
Rank: Member

Groups: Registered

Joined: 09/06/2021
Posts: 17
Points: 51
Location: MN
Same here one shipment in March, short one package. Called CS the kind lady (be nice to them it is not thier fault) told me pack 16 was shipped and I have recieved it, pack 15 was expected soon and would ship as soon as it was ready. But I would not be charged until it shipped so far have not recieved 15 and I have not been charged. So true to their promise we are still going to get. Just might take awhile.

“Do I dare
Disturb the universe?
In a minute there is time
For decisions and revisions which a minute will reverse.”

― T.S. Eliot

Bryan

delboy271155
#4 Posted : 02 August 2022 09:00:28
Rank: Administration

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsTurquoise Medal: Turquoise Medal for model making know-how contributionBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds

Joined: 09/11/2012
Posts: 7,927
Points: 22,961
Location: East midlands
Try this link:

https://www.deagostini.com/uk/

You can change countries at the top of the page.

Regards
delboy271155
(Derek)
COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"






danielr192
#5 Posted : 03 August 2022 06:09:56

Rank: Beginner Level 1

Groups: Registered

Joined: 26/01/2021
Posts: 7
Points: 21
Location: Leander, TX
delboy271155 wrote:
Try this link:

https://www.deagostini.com/uk/

You can change countries at the top of the page.

Regards
delboy271155
(Derek)


That page is 404 as well.
admin
#6 Posted : 03 August 2022 06:55:47
Rank: Administration


Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds

Joined: 24/08/2009
Posts: 1,904
Points: 5,725
Location: UK
danielr192 wrote:
So where can I log into my account and get order info? I've tried my login at deagostini.com and fanhome.com but no dice.

I received my ship notice for this month, but only received 1 of 2 packages, but I don't know who to contact regarding the shipping error.

Any suggestions would be appreciated.



Shoot me a PM with your contact and delivery details, and I’ll get you sorted.

Mark
admin
#7 Posted : 03 August 2022 07:30:56
Rank: Administration


Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds

Joined: 24/08/2009
Posts: 1,904
Points: 5,725
Location: UK
mrozear wrote:
+1 to this
My last shipment arrived in March, short one of the two packages.
Alarming to try to go to the website in and see a big "gone" message.
How can we get more info about our subscriptions?



Ditto the above…

Mark
Xris
#8 Posted : 18 April 2023 04:15:57
Rank: Member

Groups: Registered

Joined: 09/06/2021
Posts: 17
Points: 51
Location: MN
Hi all,

Just thought I would update on how my subscription is going. I started to receive my packs again back in November 2022. Was going great until Feb 2023 was billed for pack 21 and 22 so far they have not shipped. A month later recieved a email asking if I would be ok to get all remaining packs at discount and if I had not replyed in 14 days my subscription would be canceled. Of course I said yes please send and thank you for the offer. CS repleyed right away and said they woudd check their records and let me know what they found.

After 6 weeks I contacted them to make sure I was not canceled and the very kind CS person said no I was not canceled and that nothing had shipped because pack 22 was back ordered. No ETA on when it would ship.

I am so close to getting all the packs.Cool Cool

Bryan

“Do I dare
Disturb the universe?
In a minute there is time
For decisions and revisions which a minute will reverse.”

― T.S. Eliot
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