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 Rank: Pro   Groups: Registered
Joined: 05/05/2014 Posts: 230 Points: 657 Location: Northeast USA
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The website shows it available to order, but I cannot register in the USA; only Great Britain
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Rank: Pro Groups: Registered
Joined: 05/05/2014 Posts: 230 Points: 657 Location: Northeast USA
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Rank: Administration       Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,299 Points: 23,985 Location: East midlands
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Eagle wrote:USA site now working Hi Eagle,  This is a very new item as far as availability is concerned. So may have taken time for it to kick in. As its now working in the USA I have taken the liberty of changing the Title of the thread and added links on how to subscribe below. It looks like a very nice build and as soon as I get more info it will be posted on this forum. UK Subscriptions: www.deagostini.com/uk/sc...s/lotus-97t-ayrton-sennaUSA Subscription: www.deagostini.com/us/sc...s/lotus-97t-ayrton-sennaRegards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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 Rank: Master Groups: Registered
Joined: 26/04/2014 Posts: 1,303 Points: 3,815 Location: Essex
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Anyone know when it might be available in newsagents? Senna mclaren mp4/4 build complete mp4/4 build http://forum.model-space...spx?g=posts&t=12029
Dodge charger build complete https://forum.deagostini....1686229545.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=9709046
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,299 Points: 23,985 Location: East midlands
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Steve279021 wrote:Anyone know when it might be available in newsagents? Hi Steve, Not personally seen any info on newsagent release, but if I do I`ll post here. If this info appears somewhere before I see it, anyone can post it up. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 25/12/2019 Posts: 218 Points: 659 Location: Manhattan, NY
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I just received pack 1 and 2 today. Anybody know when the instructions will become available? -Dustin
“Details make perfection, and perfection is not a detail.”
-Leonardo Da Vinci
Currently Building:
Porsche 2.7 RS
Currently Collecting
Jaguar E-Type, Ferrari F40, Ferrari 250 GTO, Lamborghini Miura, Ford GT40, Ecto-1, Japanese Zero, Porsche 917, Lancia Stratos
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,299 Points: 23,985 Location: East midlands
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bfam4t6 wrote:I just received pack 1 and 2 today. Anybody know when the instructions will become available?  From the advertising, I thought the instructions were in the magazine supplied with each set of parts!!! Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 25/12/2019 Posts: 218 Points: 659 Location: Manhattan, NY
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Yeah me too. It’s like the GT40 subscription though. No magazines with the kits. I suspect the translation from original languages to English is cost prohibitive, and I honestly don’t need more stacks of printed paper lying around anyways. So online pdfs are cool with me. When I log in and go to my account, there is an instructions tab for my ongoing subscriptions, and there are two place holders showing for pack 1 and pack 2. There is simply no link or anything to click on to get the actual document. So maybe whoever is in charge of building the website just needs to go back and recheck their work or add the links. -Dustin
“Details make perfection, and perfection is not a detail.”
-Leonardo Da Vinci
Currently Building:
Porsche 2.7 RS
Currently Collecting
Jaguar E-Type, Ferrari F40, Ferrari 250 GTO, Lamborghini Miura, Ford GT40, Ecto-1, Japanese Zero, Porsche 917, Lancia Stratos
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 Rank: Super-Elite   Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,517 Points: 13,711 Location: ipswich
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bfam4t6 wrote:Yeah me too. It’s like the GT40 subscription though. No magazines with the kits. My GT40 is coming with mags for every issue...
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,299 Points: 23,985 Location: East midlands
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bfam4t6 wrote:Yeah me too. It’s like the GT40 subscription though. No magazines with the kits. I suspect the translation from original languages to English is cost prohibitive, and I honestly don’t need more stacks of printed paper lying around anyways. So online pdfs are cool with me. When I log in and go to my account, there is an instructions tab for my ongoing subscriptions, and there are two place holders showing for pack 1 and pack 2. There is simply no link or anything to click on to get the actual document. So maybe whoever is in charge of building the website just needs to go back and recheck their work or add the links. Hi Dustin,  I`ve done a bit of digging and here`s what I`ve found. UK subscriptions should get magazines. Pic 1. USA subscriptions should get digital downloads. Pic 2. Not sure as to why there is a difference, but can only suggest that you contact USA customer services early next week if the downloads are still not available. It may just be that they haven't tied parts distribution with the availability of the downloads. If having done that without a satisfactory answer, feel free to PM myself and I`ll see if I can find out a timeline for you. Regards delboy271155 (Derek) delboy271155 attached the following image(s): COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 25/12/2019 Posts: 218 Points: 659 Location: Manhattan, NY
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Thanks for the digging Derek. I sent customer service a message with a screenshot of what I'm seeing, so hopefully they can sort it out. -Dustin
“Details make perfection, and perfection is not a detail.”
-Leonardo Da Vinci
Currently Building:
Porsche 2.7 RS
Currently Collecting
Jaguar E-Type, Ferrari F40, Ferrari 250 GTO, Lamborghini Miura, Ford GT40, Ecto-1, Japanese Zero, Porsche 917, Lancia Stratos
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,299 Points: 23,985 Location: East midlands
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Hi Dustin, This is just a thought whilst waiting for replies.  Do you have access to your "customer portal" as there may be an access to downloads on there? Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,299 Points: 23,985 Location: East midlands
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UPDATEI have just received confirmation from C/S that the USA subscribers to the Lotus 97T should be able to download instructions for this build via their LOG-IN page. Please let me know if this is NOT the case and I`ll ask more questions. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 25/12/2019 Posts: 218 Points: 659 Location: Manhattan, NY
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bfam4t6 wrote:Yeah me too. It’s like the GT40 subscription though. No magazines with the kits. I suspect the translation from original languages to English is cost prohibitive, and I honestly don’t need more stacks of printed paper lying around anyways. So online pdfs are cool with me. When I log in and go to my account, there is an instructions tab for my ongoing subscriptions, and there are two place holders showing for pack 1 and pack 2. There is simply no link or anything to click on to get the actual document. So maybe whoever is in charge of building the website just needs to go back and recheck their work or add the links. Like I said before, someone needs to go back and recheck their work. I try not to be a man of wasted words... I am already questioning the sanity of reengaging with a brand that just ripped me off for 60% of an unfinishable Jaguar kit, only to follow up immediately with a complete inattention to detail. It does not bode well. I may have a high tolerance for risk, but even I have my limits... ...make this make sense...($$$ for what?) -Dustin
“Details make perfection, and perfection is not a detail.”
-Leonardo Da Vinci
Currently Building:
Porsche 2.7 RS
Currently Collecting
Jaguar E-Type, Ferrari F40, Ferrari 250 GTO, Lamborghini Miura, Ford GT40, Ecto-1, Japanese Zero, Porsche 917, Lancia Stratos
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,299 Points: 23,985 Location: East midlands
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Hi Dustin, As I have said before "I understand your frustration", but please do not come onto the forum with a rant. I am doing my best to assist you and ranting is not the best way forward. I have downloaded the screenshot you supplied and on issue 1 it says "I`ve completed this". So before I get back to C/S have you managed to download issue 1 and not issue 2, or have you had no joy with either of them. A calm response will be appreciated and worked on. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 05/05/2014 Posts: 230 Points: 657 Location: Northeast USA
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For what it is worth; I checked on my profile page and found both steps one and two downloads available. I am a USA subscriber.
If need be; I could photo and send the assembly stages to you, PM if you want.
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,299 Points: 23,985 Location: East midlands
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Eagle wrote:For what it is worth; I checked on my profile page and found both steps one and two downloads available. I am a USA subscriber.
If need be; I could photo and send the assembly stages to you, PM if you want. Hi Eagle,  That`s a kind offer to help someone out. Well done. Could I ask when you had the downloads available, as it may/may not be an issue with just Dustin`s portal, or they may have just become available if yours have just appeared. Thanks again for helping out. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 05/05/2014 Posts: 230 Points: 657 Location: Northeast USA
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My first shipment was arriving today so I went in this morning for the first time and found the downloads available, I had not checked before today.
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,299 Points: 23,985 Location: East midlands
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Eagle wrote:My first shipment was arriving today so I went in this morning for the first time and found the downloads available, I had not checked before today. Thanks Eagle, That is very useful.  Dustin, could you please let me know if your downloads are now showing. If not I will take it up with CS to see if there could be an issue with your customer portal. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Administration Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,299 Points: 23,985 Location: East midlands
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UPDATEIt appears, that from my enquiries some adjustments needed to be made to the download pages for the USA.
Eagle has posted above that the downloads have appeared on his Customer Portal, so at this time I am assuming that the downloads should now be available to all USA customers.
If you are in a different position, then feel free to PM me or post here what issues you are experiencing.
Regards
delboy271155
(Derek)COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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