After 3 hours on the phone, I received an email stipulating Apple Pay can no longer be used
Looking at their alternatives
Pay-pal = do not have an account
Apple Pay = have an account, but no longer available by DE AGOSTINI
Credit card = do not own one

So after 12 phone calls and over 3 hours they eventually listened and took debit card details as the default payment method

But this was a very painful experience, where details were updated and were received, and the next payment due to be
taken

If the last payment was taken on 18th August
And next payment is due on 15th September
On their 28-day subscription
Not only can DE AGOSTINI not count correctly to 28
But DE AGOSTINI extended it to 42 days and stipulated next payment will now be taken on 29th September
Are any other forum members experiencing very substandard customer service from DE AGOSTINI

Customer service at DE AGOSTINI equates to no service

Even though warehouses in the UK have all issues in their warehouse, these can not be released until payment is taken which is fully understandable

But the DE AGOSTINI payment system does not have a clue about reoccurring payments every 28 days

Consequences subscribers become very frustrated and angry at the bad customer service received from DE AGOSTINI

DE AGOSTINI still believes substandard delivery of customer service is deemed as acceptable to paying subscribers

Thanks

Master-Builder

John