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Rank: Advanced Member  Groups: Registered
Joined: 04/03/2024 Posts: 35 Points: 108 Location: Kent
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To cut a longish story short, my dog, bless her, thought she'd help with my build and has chewed and swallowed some bits from parts 1 and 2 (Stage 1).
These things happen, so I contacted customer support to see if I could purchase a new stage 1, and to enquire how do I go about it. My fault the parts are damaged and I'm perfectly happy to pay whatever the cost is for replacement parts.
Their reply is that I must send them pictures of the damaged parts to enable them to send me out a new stage 1. Unfortunately I'm unable to take pictures inside my dog's stomach.
If it's this much hassle to try and pay for new part 1 and 2 then I'm going to give up building this as what happens if I need to order a new part 73 in a few months time?
Very frustrated and annoyed, but pleased that I've come across this now and not at part 73.
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,926 Points: 5,800 Location: UK
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Hi,  Firstly I hope the dog is Ok. Unfortunately CS work to a script, especially if you contacted them via the chat system. Private Message me with your details and the order number from the included paperwork of the damaged parts and I`ll see what I can find out. Please do not put this info on the open forum. Regards delboy271155 (Derek) Admin
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,926 Points: 5,800 Location: UK
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This topic is being dealt with now, so TOPIC LOCKED.
Regards
delboy271155
(Derek) Admin
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