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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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i am currently up to issue 19 and only 2 bonuses, the magnifying glass and one(1) binder.in my opinion, they should step up or increase production because of demand,do something in this regard for heavens sake, as i speak for others!  
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 Rank: Beginner Level 2 Groups: Registered
Joined: 05/03/2012 Posts: 19 Points: 57 Location: Townsville, QLD
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What did customer service say when you contacted them? Having looked at your profile I can not see which country you are in. I am in Australia and, although there have been delays, customer services have always acting in a professional manner and advised situations. But to be honest I have not had any serious issues and the main issue I had was resolved immediately (missing part) and my missing binder turned up pretty much as advised. I imagine getting part works sorted around the globe would be a logistical nightmare; especially when companies local to the country in question are involved  Jeff P.S. Just so it's clear to others, I am not one of those whom you speak for.
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 Rank: Super-Elite        Groups: Registered
Joined: 31/05/2010 Posts: 5,679 Points: 17,011 Location: Wiltshire
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davegreased wrote:i am currently up to issue 19 and only 2 bonuses, the magnifying glass and one(1) binder.in my opinion, they should step up or increase production because of demand,do something in this regard for heavens sake, as i speak for others! DaveGreased I also need to add that " I am not one that you speak for" "Townsville Pom" has already advised how the customer services group are more than willing to help resolve any issues. During this build I have had but 2 problems which they resolved on both occasions for me in a very timely fashion. Guess everyone has their own views and experiences but happy to say mine have been positive on both occasions. Why not try giving them a call and I am sure they will do all possible to assist you. Kind regards Tony Happy Modelling
BUILDING: Hachette Spitfire Mk 1A, Constructo Mayflower
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution, Sovereign of the Seas, 1:200 Bismarck (Hachette)
COMPLETED: Porsche 911, E-Type Jaguar, Lam Countach
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