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 Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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Tried to log into subscription last night and entered my password in incorrectly couple times (had caps on typical  ) So now my account is locked, can you possibly unlock it please?
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 Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Hi BenE!  It looks like more computer problems for you!.  Sorry to here that! 
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,914 Points: 5,761 Location: UK
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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Thanks admin for fixing problem #1 problem #2 still exist which i posted about in a diffrent thread, might aswell continue to use this one to get it fixed :) http://yfrog.com/0hpaymentagj
On the system it looks like you guys recieved a cheque but "think" its to do with my account. But i pay by debit and 2 debit charges have gone out succesful yet my balance because of the cheque is now up +11.99 not 0.00 the cheque is also dated 31/12/2101 ? lol computer error? Regards Ben E
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 Rank: Amateur level 2 Groups: Registered
Joined: 02/04/2010 Posts: 43 Points: 108 Location: Montrose
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BenE wrote:
On the system it looks like you guys recieved a cheque but "think" its to do with my account. But i pay by debit and 2 debit charges have gone out succesful yet my balance because of the cheque is now up +11.99 not 0.00
the cheque is also dated 31/12/2101 ? lol computer error?
Regards
Ben E
Hmmmm so they accept cheques dated way off into the future  if I was an evil man this could turn into a real cheap model (ok just checked my subscriptions and I have the same thing seems its the companys way of sorting out sending out the extra issues early to some of us)
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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It's not the only thing they do in the future, I got an email from them on monday (17th)saying that they can confirm that my issues 1 & 2 had been sent out on the 20th!!
Phil
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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BenE wrote:Thanks admin for fixing problem #1 problem #2 still exist which i posted about in a diffrent thread, might aswell continue to use this one to get it fixed :) http://yfrog.com/0hpaymentagj
On the system it looks like you guys recieved a cheque but "think" its to do with my account. But i pay by debit and 2 debit charges have gone out succesful yet my balance because of the cheque is now up +11.99 not 0.00 the cheque is also dated 31/12/2101 ? lol computer error? Regards Ben E Hi shipmates that happened to me aswell! Funny Admin!, I didn't know that you had timewarp ability can you tell my next weeks lotto numbers? Admin can you check My Subscription to and get things sorted PLEASE! Son of Bulwark attached the following image(s):
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 07/04/2010 Posts: 79 Points: 303 Location: Carterton
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lol at least were being honest to Deagostini, especially after all the help they gave us.
We could of just kept quiet and when next issues sent it would prob think we all ready paid for it thanks to that cheque ;)
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 Rank: Vice-Master   Groups: Registered
Joined: 26/03/2010 Posts: 600 Points: 1,959 Location: Solway West Cumbria
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 Rank: Super-Elite      Groups: Registered
Joined: 04/04/2010 Posts: 3,955 Points: 11,809 Location: uk
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and we thought the house of commons had problems  Current builds: SotS, USS Consitution, San Felipe, D51 loco, HMS Surprise, RB7, Arab Dhow, Jotika HMS Victory Completed builds: HMS Pickel, Thermopylae, Mississipi river boat, Mary Rose, Cutty Sark, San Francisco II, HMS Victory x5, Titanic Lifeboat, Panart HMS Victory Launch, Hachette Titanic, Virginia Schooner, Endeavour Longboat. http://www.model-space.com/gb/
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Rank: Amateur level 2 Groups: Registered
Joined: 02/04/2010 Posts: 43 Points: 108 Location: hull
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Help Admin re subscription account I don't seem to exist I can't log in, when given an emergency password to log in and change to a more memorable password it will not accept it, also when entering my account no and postcode still nothing happens I have even tried to delete my account and start afresh as advised my customer services and still no joy  HELP
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Rank: Semi-Pro Level 2  Groups: Registered
Joined: 17/03/2010 Posts: 86 Points: 214 Location: whitehaven
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admin, my account is locked again, could you please sort this out once and for all??! it is starting to get a pain now! on the bench
Endeavour Long Boat - awaiting paint delivery and some power tools to hit the next stage.
HMS Victory - Same situation has everyone else, grumpy till the next issue gets delivered!
Carlos Carlos
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Hi Admin! ACCOUNT ERROR! I've check My Subscription again today and the error shown in #7 posted 20 May 2010 09;05;37 of this thread still hasn't been corrected. In my subscription your have a payment received by cheque for £11.98 dated 31-12-2101, this is an error the two payment 17-05-2010 & 18-05-2010 both for £11.98 have been taken for my bank account and the balance in my subscription should be £0.00. Can you PLEASE check this account and correct the error!. THANK YOU! Son of Bulwark. 
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 Rank: Beginner Level 2 Groups: Registered
Joined: 24/03/2010 Posts: 19 Points: 40
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Son of Bulwark wrote:BenE wrote:Thanks admin for fixing problem #1 problem #2 still exist which i posted about in a diffrent thread, might aswell continue to use this one to get it fixed :) http://yfrog.com/0hpaymentagj
On the system it looks like you guys recieved a cheque but "think" its to do with my account. But i pay by debit and 2 debit charges have gone out succesful yet my balance because of the cheque is now up +11.99 not 0.00 the cheque is also dated 31/12/2101 ? lol computer error? Regards Ben E Hi shipmates that happened to me aswell! Funny Admin!, I didn't know that you had timewarp ability can you tell my next weeks lotto numbers? Admin can you check My Subscription to and get things sorted PLEASE! Hi I've got the same problem with my account (I mean check payment with strange date).I email them and this is an answer:" >Issues 3-6 should have all been dispatched together, however there was > a mix up in the warehouse and issues 5/6 were dispatched a day later. > Because the issues were not all dispatched together, we could not take > payment for the 4 issues, a dummy payment date was added to the system > to stop the system from automatically requesting payment for issues > 5/6. Payment for issues 3/4 is due on or around the 1/6/10 once this > payment has been received the dummy payment date will be removed and > payment for issues 5/6 will be applied for on or around the 15/6/10." But more "funny"is I received a letter today saing I've returened issues 5-6 to them without any comment,but I've never seen issues 5-6 on my eyes and even haven't seen postal notice for them  . Prem Dyner
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/03/2010 Posts: 86 Points: 214 Location: whitehaven
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hello.... anybody home?! i would strongly appreciate a reply as "CS" does not provide them!... please solve my problem!!! thanks carlos on the bench
Endeavour Long Boat - awaiting paint delivery and some power tools to hit the next stage.
HMS Victory - Same situation has everyone else, grumpy till the next issue gets delivered!
Carlos Carlos
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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DeAGOSTINI'S Customer Services wrote:
Thank you for your recent e-mail.
We can confirm that payment has now been received by us and your account is 0.00 balance may we apologise for any confusion we may have caused.
May we take this opportunity to thank you for your interest in this series and if we can be of any further assistance, please do not hesitate to contact us.
If you wish to reply to this email please ensure you put the name of your publication in the subject and include your original email, this will enable us to deal with your query promptly.
Regards
Sonia Taylor
Customer Services
Hi PDyner! There computer might show that my account is 0.00, but not on my subscription page it still hasn't had the dummy payment removed and they have confirmed that payment has been received. So someone isn't doing their job! Can Admin PLEASE GET IT SORTED THIS TIME!
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/03/2010 Posts: 86 Points: 214 Location: whitehaven
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still no reply!? ADMIN, please solve the problem on my subscriptions login, 6 days has been long enough to sort the problem out and the lack of decency to at least leave a reply saying "whatever", knowing you were logged in on the 28th leaves me trully sad and upset! unless you are looking to have one more cancelled subscription, id say again, please solve this issue, otherwise i will not have any other alternative!!! Carlos on the bench
Endeavour Long Boat - awaiting paint delivery and some power tools to hit the next stage.
HMS Victory - Same situation has everyone else, grumpy till the next issue gets delivered!
Carlos Carlos
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,051 Points: -13,308
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Hi ccarlos! Admins indox is full so you can't leave a PM there so try leaving a message on DeAGOSTINI contact us page!, it a bit of a wait as they only work Mon-Friday but at least you get a reply in a day or two, use the link below:- http://www.deagostini.co.uk/contact_us
Check the answers pages first then, Click on the tab Ask a Question and enter the details of you problem!. If this fails Phone Them And Complain!I hope this helps! Son of Bulwark.
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Rank: Semi-Pro Level 2 Groups: Registered
Joined: 17/03/2010 Posts: 86 Points: 214 Location: whitehaven
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Hi Son, well...he may be portuguese, but he is not dumb! there is no excuse to be accepted, but to solve the problem! it is just sad that DeAgostini cant keep up their word! on the bench
Endeavour Long Boat - awaiting paint delivery and some power tools to hit the next stage.
HMS Victory - Same situation has everyone else, grumpy till the next issue gets delivered!
Carlos Carlos
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Rank: Administration Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,914 Points: 5,761 Location: UK
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Hi
Apologies for not posting previously, we looking into the 'My Subscriptions' site and hope to have an update shortly.
Thanks for your patience.
Admin
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Guest
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US
